[AusNOG] Am I being unreasonable.... MelbourneIT

Wed Sep 3 10:19:36 EST 2014

Depending on how hard this turns out, I was thinking an email to the ombudsman might be in order.

They are abusing their power.

They are a Registrar
And
A Domain hoster, if I want them to host my domain they should they are getting paid for it, shouldn’t matter where their NS are the delegated ones.

Oh well.

From: Alan Lee [mailto:email at alanjlee.com]
Sent: Wednesday, 3 September 2014 10:17 AM
To: Alex Samad - Yieldbroker
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Am I being unreasonable.... MelbourneIT

VentraIP do similar.  As soon as you click custom name servers on their platform they drop your zone file which makes it very hard to move away from their DNS product as a lot of providers ignore the TTL (such as Telstra it seems) and you could have a non working domain for a while.

I asked them about transferring the registration/domain away and they also said as soon as they detected the domain was gone they would drop the zone from their servers so it might be even harder to move away from VentraIP than MelbourneIT :(

(This was all confirmed by their support team)

On Wed, Sep 3, 2014 at 10:12 AM, Alex Samad - Yieldbroker <Alex.Samad at yieldbroker.com<mailto:Alex.Samad at yieldbroker.com>> wrote:
I’m about to find out !

From Jospeh another email

“

Yikes thats harsh.

See if you can set your TTL's down real low for the important records (A, MX etc) wait a day or 2 then do it - at least hopefully then the world is aware of low TTL and the time from them removing from their NS's to servers checking your new ones should be quick.

“

Don’t think that will work, if the ttl for the A record is small, that means it has to re check, so depending on the TTL for the NS and SOA it will either cache the NS … which means back to melbourneIT.  If it has to go back to the root servers, that depends on the time it take to update the glue records on the root servers.

Might actually be better to raise my TTL for my A records, they are not changing… But that doesn’t help with reboot’s refreshes..

It seems to me to be a pretty shitty thing to do.

A

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Damien Gardner Jnr
Sent: Wednesday, 3 September 2014 10:07 AM
To: Joseph Goldman
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Am I being unreasonable.... MelbourneIT

Transfer to another registrar, THEN redelegate? Or do they delete when they receive the outbound transfer request as well?

On 3 September 2014 09:54, Joseph Goldman <joe at apcs.com.au<mailto:joe at apcs.com.au>> wrote:
Yikes thats harsh.

See if you can set your TTL's down real low for the important records (A, MX etc) wait a day or 2 then do it - at least hopefully then the world is aware of low TTL and the time from them removing from their NS's to servers checking your new ones should be quick.

On 03/09/14 09:50, Alex Samad - Yieldbroker wrote:
Yep that was my thought.

So I have setup my master DNS, setup my secondary, tested against their NS.

Went to the Melbourne IT site.
Went to re delegate... then it says you can't, you have to un manage it from MelbourneIT and it has to be done first.

Basically it deletes it from their NS servers, happens almost immediately, I checked against their NS servers.

I have a few domains that I am looking at moving over... So this is going to be a painful task.

Alex
-----Original Message-----
From: Jonathan Thorpe [mailto:jthorpe at Conexim.com.au<mailto:jthorpe at Conexim.com.au>]
Sent: Wednesday, 3 September 2014 9:43 AM
To: Alex Samad - Yieldbroker; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: RE: Am I being unreasonable.... MelbourneIT

Hi Alex,

That doesn't sound right to me.

The domain delegation and authoritative DNS are usually handled
independently.

It should be a matter of:
1. Set up the DNS records on the new service.
2. Re-delegate the domain to the new nameservers.

If you've set up new nameservers with new records already, then you should
be able to login to the Melbourne IT management console and perform the
re-delegation yourself.

Once this is done, allow 24-48 hours for the change to propagate (this will
depend on the TTLs), then cancel the DNS service.

Kind Regards,
Jonathan Thorpe

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-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Alex
Samad - Yieldbroker
Sent: Wednesday, 3 September 2014 9:34 AM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: [AusNOG] Am I being unreasonable.... MelbourneIT

Hi

So I have decided to move my zone from Melbourne IT.

But there is a hitch, seems like Melbourne IT will delete my zone off their NS
before they start the root re delegation.

Just spent a 10-15 min talking to their support (24x7), which is really only 10-5.

I remember before, you just went to a web site with your zone key made
the NS changes and off you go. Takes 24-48 hours for it to propagate
depending on TTL's.  Now that function seems to be with the registrars and
Melbourne IT don't want to play nice.

Seems to be like they are just making it hard to move off melbIT...

A

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