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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Depending on how hard this turns out, I was thinking an email to the ombudsman might be in order.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They are abusing their power.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They are a Registrar
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">And<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">A Domain hoster, if I want them to host my domain they should they are getting paid for it, shouldn’t matter where their NS are the delegated ones.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Oh well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alan Lee [mailto:email@alanjlee.com]
<br>
<b>Sent:</b> Wednesday, 3 September 2014 10:17 AM<br>
<b>To:</b> Alex Samad - Yieldbroker<br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Am I being unreasonable.... MelbourneIT<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">VentraIP do similar. As soon as you click custom name servers on their platform they drop your zone file which makes it very hard to move away from their DNS product as a lot of providers ignore the TTL (such as Telstra it seems) and you
could have a non working domain for a while. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I asked them about transferring the registration/domain away and they also said as soon as they detected the domain was gone they would drop the zone from their servers so it might be even harder to move away from VentraIP than MelbourneIT
:(<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">(This was all confirmed by their support team)<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Sep 3, 2014 at 10:12 AM, Alex Samad - Yieldbroker <<a href="mailto:Alex.Samad@yieldbroker.com" target="_blank">Alex.Samad@yieldbroker.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m about to find out !</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">From Jospeh another email</span><o:p></o:p></p>
<p>“<o:p></o:p></p>
<p>Yikes thats harsh.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>See if you can set your TTL's down real low for the important records (A, MX etc) wait a day or 2 then do it - at least hopefully then the world is aware of low TTL and the time from them removing from their NS's to servers checking your new ones should
be quick.<o:p></o:p></p>
<p>“<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Don’t think that will work, if the ttl for the A record is small, that means it has to re check,
so depending on the TTL for the NS and SOA it will either cache the NS … which means back to melbourneIT. If it has to go back to the root servers, that depends on the time it take to update the glue records on the root servers.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Might actually be better to raise my TTL for my A records, they are not changing… But that doesn’t
help with reboot’s refreshes..</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It seems to me to be a pretty shitty thing to do.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">A</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> AusNOG
[mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Damien Gardner Jnr<br>
<b>Sent:</b> Wednesday, 3 September 2014 10:07 AM<br>
<b>To:</b> Joseph Goldman<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Am I being unreasonable.... MelbourneIT</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Transfer to another registrar, THEN redelegate? Or do they delete when they receive the outbound transfer request as well?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On 3 September 2014 09:54, Joseph Goldman <<a href="mailto:joe@apcs.com.au" target="_blank">joe@apcs.com.au</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Yikes thats harsh.<br>
<br>
See if you can set your TTL's down real low for the important records (A, MX etc) wait a day or 2 then do it - at least hopefully then the world is aware of low TTL and the time from them removing from their NS's to servers checking your new ones should be
quick.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<br>
On 03/09/14 09:50, Alex Samad - Yieldbroker wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Yep that was my thought.<br>
<br>
So I have setup my master DNS, setup my secondary, tested against their NS.<br>
<br>
Went to the Melbourne IT site.<br>
Went to re delegate... then it says you can't, you have to un manage it from MelbourneIT and it has to be done first.<br>
<br>
Basically it deletes it from their NS servers, happens almost immediately, I checked against their NS servers.<br>
<br>
I have a few domains that I am looking at moving over... So this is going to be a painful task.<br>
<br>
Alex<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-----Original Message-----<br>
From: Jonathan Thorpe [mailto:<a href="mailto:jthorpe@Conexim.com.au" target="_blank">jthorpe@Conexim.com.au</a>]<br>
Sent: Wednesday, 3 September 2014 9:43 AM<br>
To: Alex Samad - Yieldbroker; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">
ausnog@lists.ausnog.net</a><br>
Subject: RE: Am I being unreasonable.... MelbourneIT<br>
<br>
Hi Alex,<br>
<br>
That doesn't sound right to me.<br>
<br>
The domain delegation and authoritative DNS are usually handled<br>
independently.<br>
<br>
It should be a matter of:<br>
1. Set up the DNS records on the new service.<br>
2. Re-delegate the domain to the new nameservers.<br>
<br>
If you've set up new nameservers with new records already, then you should<br>
be able to login to the Melbourne IT management console and perform the<br>
re-delegation yourself.<br>
<br>
Once this is done, allow 24-48 hours for the change to propagate (this will<br>
depend on the TTLs), then cancel the DNS service.<br>
<br>
Kind Regards,<br>
Jonathan Thorpe<br>
<br>
--<br>
Conexim Australia Pty. Limited | <a href="http://www.conexim.com.au" target="_blank">
www.conexim.com.au</a><br>
Phone: 1300 133 900 | Fax: 1300 851 747 | Direct: 02 8214 5804 Managed<br>
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-----Original Message-----<br>
From: AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>] On Behalf Of Alex<br>
Samad - Yieldbroker<br>
Sent: Wednesday, 3 September 2014 9:34 AM<br>
To: <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
Subject: [AusNOG] Am I being unreasonable.... MelbourneIT<br>
<br>
Hi<br>
<br>
So I have decided to move my zone from Melbourne IT.<br>
<br>
But there is a hitch, seems like Melbourne IT will delete my zone off their NS<br>
before they start the root re delegation.<br>
<br>
Just spent a 10-15 min talking to their support (24x7), which is really only 10-5.<br>
<br>
I remember before, you just went to a web site with your zone key made<br>
the NS changes and off you go. Takes 24-48 hours for it to propagate<br>
depending on TTL's. Now that function seems to be with the registrars and<br>
Melbourne IT don't want to play nice.<br>
<br>
Seems to be like they are just making it hard to move off melbIT...<br>
<br>
A<br>
<br>
<br>
_______________________________________________<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
<div>
<p>Damien Gardner Jnr<br>
VK2TDG. Dip EE. GradIEAust<br>
<a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <a href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><u><br>
</u>--<br>
We rode on the winds of the rising storm,<br>
We ran to the sounds of thunder.<br>
We danced among the lightning bolts,<br>
and tore the world asunder<o:p></o:p></p>
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