[AusNOG] Anyone from tpp on list?

[Jared Hirst]

That's not true at all. And your so out of line if you think that way.

I own and operate an offshore office.. It's not all to do with costs, it
was the fact of finding skilled AU techs was hard. Especially for the night
shifts. My India team have a 100% customer satisfaction, and when we do
customer surveys people don't even know they are located in India!!!!

Skeeve also runs a very successful offshore team and he too found the
skillset and dedication by good training and dedication to that team.

It's people like you with your shitty attitude that turn people away from
using or giving other countries a go.

As I referred to before, they are most likely level 1 techs and the fact of
them being in India, Cambodia or Melbourne is beside the point. The point
is that they are level 1 and are not trained to deal with a 'hard' issue.
You may think the issue is simple to you, but that's because you live and
breath it, where as the level 1 staff might not. They are simply a customer
frontline for logging issues and directing to support articles.

Your attitude has really annoyed me. Will you be at ausnog this week so I
can show you examples of all of the above?

On Monday, September 1, 2014, ANSA SERVERS <info at ausnetservers.net.au>
wrote:

>  Hi Jared,
>
>
>
> If your referring to my comment that I made, its nothing but the truth.
> For everyone out there that thinks cutting costs and outsourcing is a good
> thing for your customer service then think again.
>
>
>
> The issue is such a simple fix its nothing that needs level 3.
>
>
>
> End of rant.
>
>
>
> Regards,
>
>
>
> *Matthew Matters  *Managing Director / CEO of Aus Net Servers Australia
> Pty Ltd
> Management Department  |  Small Business Hosting Sales & Services  |  Aus
> Net Servers Australia Pty Ltd
>
> P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au
> <javascript:_e(%7B%7D,'cvml','mmatters at ausnetservers.net.au');> |  W
> www.ausnetservers.net.au
>
> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated
> Hosting Solutions For Small Business Since 2007
>
>
>
> *From:* Jared Hirst [mailto:jared.hirst at serversaustralia.com.au
> <javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>]
> *Sent:* Monday, 1 September 2014 8:32 PM
> *To:* ANSA SERVERS
> *Cc:* Matthew VK3EVL; ausnog at lists.ausnog.net
> <javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>
> *Subject:* Re: [AusNOG] Anyone from tpp on list?
>
>
>
> Wow racist much?
>
>
>
> Level 1 support is generally just that, there to direct customers to
> knowledge bases and to fix simple issues. I don't see why they should have
> expensive level 3 staff on 24/7.
>
>
>
> I find your comment very offensive and out of line. If I asked you to lay
> a concrete driveway when your job role was level 1 tech support does that
> give me the right to belittle you when you fail at doing it?
>
> On Monday, September 1, 2014, ANSA SERVERS <info at ausnetservers.net.au
> <javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>> wrote:
>
> HI Matt,
>
> After about 6PM TPP support goes offshore to India, in my personal opinion
> they are about as useless as a book with no pages, all looks no content!
>
> Ping me off list I might be able to help with your issue.
>
> Regards,
>
> Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty
> Ltd
> Management Department  |  Small Business Hosting Sales & Services  |  Aus
> Net Servers Australia Pty Ltd
> P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au
> |  W  www.ausnetservers.net.au
> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated
> Hosting Solutions For Small Business Since 2007
>
> -----Original Message-----
> From: Matthew VK3EVL [mailto:hitman at itglowz.com]
> Sent: Monday, 1 September 2014 8:23 PM
> To: ANSA SERVERS; ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Anyone from tpp on list?
>
> The support staff on tonight do not have access to fix the problem my
> employer has so was hoping someone with access may be around.
>
> On 1/09/2014 8:18 PM, ANSA SERVERS wrote:
> > Hi,
> >
> > Best bet would be to contact Netregistry
> >
> > Regards,
> >
> > Matthew Matters  Managing Director / CEO of Aus Net Servers Australia
> > Pty Ltd Management Department  |  Small Business Hosting Sales &
> > Services  |  Aus Net Servers Australia Pty Ltd P  1300 933 038  |  M
> > 0428 028 091  |  E  mmatters at ausnetservers.net.au |  W
> > www.ausnetservers.net.au ABN 25 162 013 194 | ACN 162 013 194 | ARBN
> > B2318 229M | #1 For Dedicated Hosting Solutions For Small Business
> > Since 2007
> >
> > -----Original Message-----
> > From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
> > Matthew VK3EVL
> > Sent: Monday, 1 September 2014 8:04 PM
> > To: ausnog at lists.ausnog.net
> > Subject: [AusNOG] Anyone from tpp on list?
> >
> > Hi guys,
> > Anyone from tpp wholesale around. Need some urgent help with something
> frontline support doesn't have access to. Please ping me off list.
> >
> > Cheers
> > Matthew
> > _______________________________________________
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> > AusNOG at lists.ausnog.net
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> --
>      Jared Hirst Chief Executive Officer
>
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>


-- 
Jared HirstChief Executive Officer

Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2
8115 8888
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Please consider the environment before printing this email - every year we
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