[AusNOG] PIPE NSW Changing Details

[Sam Silvester]

+1 to what John said.

This kind of thing leads to my personal view that that PIPE IX isn't really
a thing any longer, what with other IXes actually offering customer service
that allows you to get on with the job.

On Wed, Oct 1, 2014 at 10:09 AM, John Lindsay <johnslindsay at mac.com> wrote:

> Which means your work-around is more likely to cause their fabric to break
> later when your old box is recycled by someone else. Change control policy
> as substitute for customer service is actually just crap customer service.
>
> John Lindsay
>
> > On 1 Oct 2014, at 10:21 am, Brad Gould <bradley at internode.com.au> wrote:
> >
> > My understanding is that this is all about their change control policy.
> >
> > Change the MAC on your router and book a window to change it back to the
> native MAC when Pipe can get their process sorted.
> >
> > Brad
> >
> >
> >
> >
> > -----Original Message-----
> > From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
> Chris Chaundy
> > Sent: Wednesday, 1 October 2014 09:36
> > To: Joseph Goldman
> > Cc: AusNOG at lists.ausnog.net
> > Subject: Re: [AusNOG] PIPE NSW Changing Details
> >
> > Dependent on your make of router, it may just be easier to change the
> MAC address for the interface on the new router to match the old router's
> one.
> >
> > Sent from my iPhone
> >
> >> On 1 Oct 2014, at 9:15, Joseph Goldman <joe at apcs.com.au> wrote:
> >>
> >> Hi list,
> >>
> >> I am just wondering if this is normal - trying to change MAC address
> for router port after urgent change-over for our PIPE peering connection in
> NSW, request was sent through to the MACD team but they are telling me the
> request needs to be approved by their management and ETA is 3-5 business
> days??
> >>
> >> I'm not a massive user of PIPE IX but I have now been without it for 24
> hours and its looking like it could be another 48-72 hours before getting
> it back! For someone who might get a LOT of their traffic via PIPE IX this
> would be a pretty bad amount of downtime, as other transit links would have
> to pick up the slack.
> >>
> >> If any PIPE engineers on list willing to help the request move a little
> quicker I'd appreciate it.
> >>
> >> Thanks,
> >> Joe
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