[AusNOG] PIPE NSW Changing Details

[Bob Woolley]

PIPE has absolutely gone to crap.
Just shy of 4 weeks since our issue on QLD-IX and they are still trying to
figure out how to make the TPG router on QLD-IX perform basic ARP functions
(I only mention this as this job is being directly managed by PIPE).
I don't know about you guys but if we had an ARP issue on a router for more
than a few minutes I would be highly embarrassed.

IX-AU A++
Megaport A++

Cheers,
Bob W

On 1 October 2014 11:18, Sam Silvester <sam.silvester at gmail.com> wrote:

> +1 to what John said.
>
> This kind of thing leads to my personal view that that PIPE IX isn't
> really a thing any longer, what with other IXes actually offering customer
> service that allows you to get on with the job.
>
> On Wed, Oct 1, 2014 at 10:09 AM, John Lindsay <johnslindsay at mac.com>
> wrote:
>
>> Which means your work-around is more likely to cause their fabric to
>> break later when your old box is recycled by someone else. Change control
>> policy as substitute for customer service is actually just crap customer
>> service.
>>
>> John Lindsay
>>
>> > On 1 Oct 2014, at 10:21 am, Brad Gould <bradley at internode.com.au>
>> wrote:
>> >
>> > My understanding is that this is all about their change control policy.
>> >
>> > Change the MAC on your router and book a window to change it back to
>> the native MAC when Pipe can get their process sorted.
>> >
>> > Brad
>> >
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
>> Chris Chaundy
>> > Sent: Wednesday, 1 October 2014 09:36
>> > To: Joseph Goldman
>> > Cc: AusNOG at lists.ausnog.net
>> > Subject: Re: [AusNOG] PIPE NSW Changing Details
>> >
>> > Dependent on your make of router, it may just be easier to change the
>> MAC address for the interface on the new router to match the old router's
>> one.
>> >
>> > Sent from my iPhone
>> >
>> >> On 1 Oct 2014, at 9:15, Joseph Goldman <joe at apcs.com.au> wrote:
>> >>
>> >> Hi list,
>> >>
>> >> I am just wondering if this is normal - trying to change MAC address
>> for router port after urgent change-over for our PIPE peering connection in
>> NSW, request was sent through to the MACD team but they are telling me the
>> request needs to be approved by their management and ETA is 3-5 business
>> days??
>> >>
>> >> I'm not a massive user of PIPE IX but I have now been without it for
>> 24 hours and its looking like it could be another 48-72 hours before
>> getting it back! For someone who might get a LOT of their traffic via PIPE
>> IX this would be a pretty bad amount of downtime, as other transit links
>> would have to pick up the slack.
>> >>
>> >> If any PIPE engineers on list willing to help the request move a
>> little quicker I'd appreciate it.
>> >>
>> >> Thanks,
>> >> Joe
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