[AusNOG] PIPE NSW Changing Details

[John Lindsay]

Which means your work-around is more likely to cause their fabric to break later when your old box is recycled by someone else. Change control policy as substitute for customer service is actually just crap customer service. 

John Lindsay

> On 1 Oct 2014, at 10:21 am, Brad Gould <bradley at internode.com.au> wrote:
> 
> My understanding is that this is all about their change control policy.
> 
> Change the MAC on your router and book a window to change it back to the native MAC when Pipe can get their process sorted.
> 
> Brad
> 
> 
> 
> 
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Chris Chaundy
> Sent: Wednesday, 1 October 2014 09:36
> To: Joseph Goldman
> Cc: AusNOG at lists.ausnog.net
> Subject: Re: [AusNOG] PIPE NSW Changing Details
> 
> Dependent on your make of router, it may just be easier to change the MAC address for the interface on the new router to match the old router's one.
> 
> Sent from my iPhone
> 
>> On 1 Oct 2014, at 9:15, Joseph Goldman <joe at apcs.com.au> wrote:
>> 
>> Hi list,
>> 
>> I am just wondering if this is normal - trying to change MAC address for router port after urgent change-over for our PIPE peering connection in NSW, request was sent through to the MACD team but they are telling me the request needs to be approved by their management and ETA is 3-5 business days??
>> 
>> I'm not a massive user of PIPE IX but I have now been without it for 24 hours and its looking like it could be another 48-72 hours before getting it back! For someone who might get a LOT of their traffic via PIPE IX this would be a pretty bad amount of downtime, as other transit links would have to pick up the slack.
>> 
>> If any PIPE engineers on list willing to help the request move a little quicker I'd appreciate it.
>> 
>> Thanks,
>> Joe
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