[AusNOG] iiNet Issue

[Skeeve Stevens]

Brad,

This is AUSNOG... and I would suggest the opposite... in that I would
encourage iiNet to update their information from the different source
methods (PeeringDB, whois, their own website) and do get them to pay
attention to the list like many other carriers/isps.


...Skeeve

*Skeeve Stevens - *eintellego Networks Pty Ltd
skeeve at eintellegonetworks.com ; www.eintellegonetworks.com

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
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The Experts Who The Experts Call
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On Wed, May 7, 2014 at 10:05 AM, Brad Gould <bradley at internode.com.au>wrote:

>  All (and certainly _not_ to Anthony in particular),
>
>
>
> It seems like once a week someone posts to AusNOG wanting real-time
> assistance from iiNet.
>
>
>
> AusNOG != iiNet NOC
>
>
>
> Although significant numbers of iiNet Network staff frequent the list,
> there is no guarantee that requests for help will be responded to in a
> timely manner.
>
>
>
> A mailing list should not be a replacement for a proper, deterministic
> contact and escalation path for faults.
>
>
>
> To Anthony directly, please contact iiNet via the mechanisms other posters
> have already suggested.  If that fails to produce the outcomes you desire,
> then I will endeavour to assist.  In that case I'd also be keen to hear
> feedback about how contacting the NOC didnt work - I'll make sure that
> feedback is passed on to the relevant people.
>
>
>
> Brad
>
>
>
>
>
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>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Anthony
> Schofield
> *Sent:* Wednesday, 7 May 2014 9:13 AM
> *To:* ausnog at lists.ausnog.net
> *Subject:* [AusNOG] iiNet Issue
>
>
>
> Anyone from iiNet on list?
>
> Can you contact me off-list regarding an urgent matter?
>
>
>
> Regards,
>
> Anthony Schofield
>
> Network Operations
>
> M2 Group
>
>
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>
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