<div dir="ltr">Brad,<div><br></div><div>This is AUSNOG... and I would suggest the opposite... in that I would encourage iiNet to update their information from the different source methods (PeeringDB, whois, their own website) and do get them to pay attention to the list like many other carriers/isps.</div>
</div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><div><br>...Skeeve</div><div><br></div><div><div><b style="font-size:13px;font-family:Calibri">Skeeve Stevens - </b><span style="font-size:13px;font-family:Calibri">eintellego Networks Pty Ltd</span></div>
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<br><br><div class="gmail_quote">On Wed, May 7, 2014 at 10:05 AM, Brad Gould <span dir="ltr"><<a href="mailto:bradley@internode.com.au" target="_blank">bradley@internode.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="blue" vlink="purple">
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<p class="MsoNormal"><span style="color:#1f497d">All (and certainly _not_ to Anthony in particular),<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">It seems like once a week someone posts to AusNOG wanting real-time assistance from iiNet.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">AusNOG != iiNet NOC<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Although significant numbers of iiNet Network staff frequent the list, there is no guarantee that requests for help will be responded to in a timely manner.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">A mailing list should not be a replacement for a proper, deterministic contact and escalation path for faults.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">To Anthony directly, please contact iiNet via the mechanisms other posters have already suggested. If that fails to produce the outcomes you desire, then I will endeavour to assist. In that case I'd also be
keen to hear feedback about how contacting the NOC didnt work - I'll make sure that feedback is passed on to the relevant people.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Brad<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Anthony Schofield<br>
<b>Sent:</b> Wednesday, 7 May 2014 9:13 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] iiNet Issue<u></u><u></u></span></p>
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</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Anyone from iiNet on list?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Can you contact me off-list regarding an urgent matter?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Anthony Schofield<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Network Operations<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">M2 Group<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
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