[AusNOG] TPG helpdesk

[Nathan Brookfield]

The problem here was the IMEI was being blocked as the network was being told each device was stollen and in the IBS.

A radio restart may not have been enough on some databases.

Kindest Regards,
Nathan Brookfield

Chief Executive Officer
Simtronic Technologies Pty Ltd

Web: http://simtronic.com.au
Phone: 1300 592 330
Fax: (02) 4749 4950

On 19 Jun 2014, at 20:27, "Andrew Paternoster" <Andrew at screwloose.com.au<mailto:Andrew at screwloose.com.au>> wrote:

Rebooting doesn't ever fix a problem. It only makes the symptoms go away.

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Beeson, Ayden
Sent: Thursday, 19 June 2014 5:22 PM
To: Matt Perkins; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] TPG helpdesk

Yep spot on, path of least resistance, takes all the guesswork out and it's a process that everybody can do without ringing for help, plus these days people will accept that as a perfectly reasonable thing to do, given it does genuinely fix a lot of problems :P

Thanks,
Ayden Beeson


-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Perkins
Sent: Thursday, 19 June 2014 5:09 PM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] TPG helpdesk

It's a way to get the handset to re-register on the network without having to explain to people how to disable the radio's and then re-enable them.

Matt.


On 19/06/2014 5:06 pm, Nick Edwards wrote:
I must be ignorant, but why, would you need o turn your phone off and on again?
 Has someone been watching too much of the IT Crowd?

On 6/19/14, Alex Samad - Yieldbroker <Alex.Samad at yieldbroker.com<mailto:Alex.Samad at yieldbroker.com>> wrote:
http://www.smh.com.au/digital-life/mobiles/vodafone-optus-outages-fru
strate-users-20140619-zsenb.html



From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
Peter Tonoli
Sent: Thursday, 19 June 2014 4:00 PM
To: Geordie Guy
Cc: ausnog
Subject: Re: [AusNOG] TPG helpdesk

Are TPG reselling Optus? We've had reports that Optus are currently
experiencing nationwide issues with their mobile network.

Peter.
________________________________
From: "Geordie Guy" <elomis at gmail.com<mailto:elomis at gmail.com><mailto:elomis at gmail.com>>
To: "<ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net><mailto:ausnog at lists.ausnog.net>>"
<ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net><mailto:ausnog at lists.ausnog.net>>
Sent: Thursday, 19 June, 2014 3:56:24 PM
Subject: [AusNOG] TPG helpdesk
Hi Folks,

Is TPG currently dealing with something largish and systemic? Gave up
on the hold music after half an hour on the business helpdesk.

--
Peter Tonoli <
peter at medstv.unimelb.edu.au<mailto:peter at medstv.unimelb.edu.au><mailto:peter at medstv.unimelb.edu.au> >
+61-3-9288-2399
IT Manager
The University of Melbourne - Eastern Hill Academic Centre, St.
Vincent's Institute and O'Brien Institute

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--
/* Matt Perkins
        Direct 1300 137 379     Spectrum Networks Ptd. Ltd.
        Office 1300 133 299     matt at spectrum.com.au<mailto:matt at spectrum.com.au>
                                Level 6, 350 George Street Sydney 2000
        SIP 1300137379 at sip.spectrum.com.au<mailto:1300137379 at sip.spectrum.com.au>
        PGP/GNUPG Public Key can be found at  http://pgp.mit.edu */

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