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<div>The problem here was the IMEI was being blocked as the network was being told each device was stollen and in the IBS.</div>
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<div>A radio restart may not have been enough on some databases.<br>
<br>
<div>Kindest Regards,</div>
Nathan Brookfield
<div><br>
<div>Chief Executive Officer</div>
<div><span style="font-size: 13pt;">Simtronic Technologies Pty Ltd</span></div>
<div><span style="font-size: 13pt;"><br>
</span></div>
<div>Web: <a href="http://simtronic.com.au">http://simtronic.com.au</a></div>
<div>Phone: 1300 592 330</div>
<div>Fax: (02) 4749 4950</div>
</div>
</div>
<div><br>
On 19 Jun 2014, at 20:27, "Andrew Paternoster" <<a href="mailto:Andrew@screwloose.com.au">Andrew@screwloose.com.au</a>> wrote:<br>
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</div>
<div><span>Rebooting doesn't ever fix a problem. It only makes the symptoms go away.
</span><br>
<span></span><br>
<span>-----Original Message-----</span><br>
<span>From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] On Behalf Of Beeson, Ayden</span><br>
<span>Sent: Thursday, 19 June 2014 5:22 PM</span><br>
<span>To: Matt Perkins; <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a></span><br>
<span>Subject: Re: [AusNOG] TPG helpdesk</span><br>
<span></span><br>
<span>Yep spot on, path of least resistance, takes all the guesswork out and it's a process that everybody can do without ringing for help, plus these days people will accept that as a perfectly reasonable thing to do, given it does genuinely fix a lot of problems
:P</span><br>
<span></span><br>
<span>Thanks,</span><br>
<span>Ayden Beeson</span><br>
<span></span><br>
<span></span><br>
<span>-----Original Message-----</span><br>
<span>From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] On Behalf Of Matt Perkins</span><br>
<span>Sent: Thursday, 19 June 2014 5:09 PM</span><br>
<span>To: <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a></span><br>
<span>Subject: Re: [AusNOG] TPG helpdesk</span><br>
<span></span><br>
<span>It's a way to get the handset to re-register on the network without having to explain to people how to disable the radio's and then re-enable them.</span><br>
<span></span><br>
<span>Matt.</span><br>
<span></span><br>
<span></span><br>
<span>On 19/06/2014 5:06 pm, Nick Edwards wrote:</span><br>
<blockquote type="cite"><span>I must be ignorant, but why, would you need o turn your phone off and on again?</span><br>
</blockquote>
<blockquote type="cite"><span> Has someone been watching too much of the IT Crowd?</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>On 6/19/14, Alex Samad - Yieldbroker <<a href="mailto:Alex.Samad@yieldbroker.com">Alex.Samad@yieldbroker.com</a>> wrote:</span><br>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span><a href="http://www.smh.com.au/digital-life/mobiles/vodafone-optus-outages-fru">http://www.smh.com.au/digital-life/mobiles/vodafone-optus-outages-fru</a></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>strate-users-20140619-zsenb.html</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>From: AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] On Behalf Of
</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Peter Tonoli</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Sent: Thursday, 19 June 2014 4:00 PM</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>To: Geordie Guy</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Cc: ausnog</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Subject: Re: [AusNOG] TPG helpdesk</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Are TPG reselling Optus? We've had reports that Optus are currently
</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>experiencing nationwide issues with their mobile network.</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Peter.</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>________________________________</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>From: "Geordie Guy" <<a href="mailto:elomis@gmail.com">elomis@gmail.com</a><<a href="mailto:elomis@gmail.com">mailto:elomis@gmail.com</a>>></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>To: "<<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><<a href="mailto:ausnog@lists.ausnog.net">mailto:ausnog@lists.ausnog.net</a>>>"</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span><<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><<a href="mailto:ausnog@lists.ausnog.net">mailto:ausnog@lists.ausnog.net</a>>></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Sent: Thursday, 19 June, 2014 3:56:24 PM</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Subject: [AusNOG] TPG helpdesk</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Hi Folks,</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Is TPG currently dealing with something largish and systemic? Gave up
</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>on the hold music after half an hour on the business helpdesk.</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>--</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Peter Tonoli <</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span><a href="mailto:peter@medstv.unimelb.edu.au">peter@medstv.unimelb.edu.au</a><<a href="mailto:peter@medstv.unimelb.edu.au">mailto:peter@medstv.unimelb.edu.au</a>> ></span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>+61-3-9288-2399</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>IT Manager</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>The University of Melbourne - Eastern Hill Academic Centre, St.</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span>Vincent's Institute and O'Brien Institute</span><br>
</blockquote>
</blockquote>
<blockquote type="cite">
<blockquote type="cite"><span></span><br>
</blockquote>
</blockquote>
<blockquote type="cite"><span>_______________________________________________</span><br>
</blockquote>
<blockquote type="cite"><span>AusNOG mailing list</span><br>
</blockquote>
<blockquote type="cite"><span><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a></span><br>
</blockquote>
<blockquote type="cite"><span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br>
</blockquote>
<span></span><br>
<span>--</span><br>
<span>/* Matt Perkins</span><br>
<span> Direct 1300 137 379 Spectrum Networks Ptd. Ltd.</span><br>
<span> Office 1300 133 299 <a href="mailto:matt@spectrum.com.au">matt@spectrum.com.au</a></span><br>
<span> Level 6, 350 George Street Sydney 2000</span><br>
<span> SIP <a href="mailto:1300137379@sip.spectrum.com.au">1300137379@sip.spectrum.com.au</a></span><br>
<span> PGP/GNUPG Public Key can be found at <a href="http://pgp.mit.edu">http://pgp.mit.edu</a> */</span><br>
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