[AusNOG] TPG helpdesk

Thu Jun 19 21:51:47 EST 2014

Especially on an iDevice!  As pointed out by a ‘Genius’ last year when my missus took her iPhone in because the battery life had dropped below 2 hours - since iOS 6, if you reboot the phone, it automatically loads all the apps you had open, back into memory for you!   So rebooting does NOT solve battery life issues in iDevices - you have to manually pop up the task manager and close all the apps!   At least you can do them three at a time though!  (NEAT trick my 4 year old figured out.. sigh)

—DG

On 19 Jun 2014, at 8:26 pm, Andrew Paternoster <Andrew at screwloose.com.au> wrote:

> Rebooting doesn't ever fix a problem. It only makes the symptoms go away. 
> 
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Beeson, Ayden
> Sent: Thursday, 19 June 2014 5:22 PM
> To: Matt Perkins; ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] TPG helpdesk
> 
> Yep spot on, path of least resistance, takes all the guesswork out and it's a process that everybody can do without ringing for help, plus these days people will accept that as a perfectly reasonable thing to do, given it does genuinely fix a lot of problems :P
> 
> Thanks,
> Ayden Beeson
> 
> 
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Perkins
> Sent: Thursday, 19 June 2014 5:09 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] TPG helpdesk
> 
> It's a way to get the handset to re-register on the network without having to explain to people how to disable the radio's and then re-enable them.
> 
> Matt.
> 
> 
> On 19/06/2014 5:06 pm, Nick Edwards wrote:
>> I must be ignorant, but why, would you need o turn your phone off and on again?
>>  Has someone been watching too much of the IT Crowd?
>> 
>> On 6/19/14, Alex Samad - Yieldbroker <Alex.Samad at yieldbroker.com> wrote:
>>> http://www.smh.com.au/digital-life/mobiles/vodafone-optus-outages-fru
>>> strate-users-20140619-zsenb.html
>>> 
>>> 
>>> 
>>> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of 
>>> Peter Tonoli
>>> Sent: Thursday, 19 June 2014 4:00 PM
>>> To: Geordie Guy
>>> Cc: ausnog
>>> Subject: Re: [AusNOG] TPG helpdesk
>>> 
>>> Are TPG reselling Optus? We've had reports that Optus are currently 
>>> experiencing nationwide issues with their mobile network.
>>> 
>>> Peter.
>>> ________________________________
>>> From: "Geordie Guy" <elomis at gmail.com<mailto:elomis at gmail.com>>
>>> To: "<ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>"
>>> <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
>>> Sent: Thursday, 19 June, 2014 3:56:24 PM
>>> Subject: [AusNOG] TPG helpdesk
>>> Hi Folks,
>>> 
>>> Is TPG currently dealing with something largish and systemic? Gave up 
>>> on the hold music after half an hour on the business helpdesk.
>>> 
>>> --
>>> Peter Tonoli <
>>> peter at medstv.unimelb.edu.au<mailto:peter at medstv.unimelb.edu.au> >
>>> +61-3-9288-2399
>>> IT Manager
>>> The University of Melbourne - Eastern Hill Academic Centre, St.
>>> Vincent's Institute and O'Brien Institute
>>> 
>> _______________________________________________
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>> AusNOG at lists.ausnog.net
>> http://lists.ausnog.net/mailman/listinfo/ausnog
> 
> --
> /* Matt Perkins
>         Direct 1300 137 379     Spectrum Networks Ptd. Ltd.
>         Office 1300 133 299     matt at spectrum.com.au
>                                 Level 6, 350 George Street Sydney 2000
>         SIP 1300137379 at sip.spectrum.com.au
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