[AusNOG] VIC PIPE IX - Akamai

[Shannon Gernyi]

Hi Ryan,

No worries. I threw a nag into their NOC as well. 

Not sure if this had any impact, but I'll take credit where possible :)

Sent from my iPhone

On 03/02/2014, at 17:47, "Ryan van Klaveren" <ryan.vanklaveren at comvergence.com.au> wrote:

> We might have success!
> 
> I received the following from an Akamai engineer:
> 
> ======
> Hi Team,
> The interface looks good now.
> 
> Akamai NOCC, Please monitor the Link.
> 
> -Manty
> ======
> 
> Thanks for your input Shannon.
> 
> Cheers,
>     Ryan
> 
> 
> From: "Shannon G @ Web24" <shannon.g at web24.com.au>
> To: "Ryan van Klaveren" <ryan.vanklaveren at comvergence.com.au>
> Cc: ausnog at lists.ausnog.net
> Sent: Monday, 3 February, 2014 1:30:57 PM
> Subject: RE: VIC PIPE IX - Akamai
> 
> Cheers – I saw a marked improvement when dropping their routes thanks to internal convergence time, but it’s still far from perfect.
>  
> I’ve sent you a direct email.
>  
> Shannon Gernyi
> Systems Engineer
>  
> <image001.png>
>  
> www.web24.com.au
> shannon.g at web24.com.au
> +61 3 9005 3555 (option 2)
>  
> From: Ryan van Klaveren [mailto:ryan.vanklaveren at comvergence.com.au] 
> Sent: Monday, 3 February 2014 1325
> To: Shannon G @ Web24
> Cc: ausnog at lists.ausnog.net
> Subject: Re: VIC PIPE IX - Akamai
>  
> Hi Shannon,
>  
> Thanks for the feedback.
> I also filtered their prefixes, but realised they were still accepting mine, so the return traffic was still breaking - as you say, success was limited.
>  
> I think at this point any pressure would help, 'cause when I originally logged the ticket with Pipe Peering, they said we were the only ones complaining.
>  
> The response I got back from Akamai earlier today was: "We understand the severity of the issue and hence have prioritized it as a critical-issue at our end and are working on it."
>  
> Thanks again,
> 
> Ryan van Klaveren
> ryan.vanklaveren at comvergence.com.au
> 
> Main: 1300 550 125
> Fax: 1300 550 121
> 
> Follow us on twitter for live network updates: @comvergence
> 
> www.comvergence.com.au
> 
> Converging Tomorrow Today
> 
> Confidentiality Note: This e-mail is sent to and intended for use by
> the named addressees only. It contains confidential information. If
> you receive this e-mail in error, please telephone Comvergence on
> 1300 550 125, and then delete this message immediately. Further,
> you should not re-transmit, copy, store, or reveal the contents of
> this message to any third party.
>  
>  
> From: "Shannon G @ Web24" <shannon.g at web24.com.au>
> To: "Ryan van Klaveren" <ryan.vanklaveren at comvergence.com.au>, ausnog at lists.ausnog.net
> Sent: Monday, 3 February, 2014 1:18:00 PM
> Subject: RE: VIC PIPE IX - Akamai
>  
> Hi Ryan,
>  
> Yes, we’ve seen some pain as a result of this.
>  
> I’ve had some success filtering their prefixes from our PIPE interface, but other upstreams are also taking their path so success is limited.
>  
> I had a ticket open via a partner, and was advised that the issue had been fixed, although info on the looking glass still suggests otherwise.
>  
> Can I help provide additional pressure?
>  
> Shannon Gernyi
> Systems Engineer
>  
> <image001.png>
>  
> www.web24.com.au
> shannon.g at web24.com.au
> +61 3 9005 3555 (option 2)
>  
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Ryan van Klaveren
> Sent: Monday, 3 February 2014 1253
> To: ausnog at lists.ausnog.net
> Subject: [AusNOG] VIC PIPE IX - Akamai
>  
> Hi Guys,
>  
> I just wanted to find out if anyone else has been feeling the pain with Akamai's BGP flapping on Pipe's Peering IX in Victoria ?
>  
> This has been going on for weeks - I currently have a ticket open with them, and they're aware of the problem, but taking their time to resolve it.
> We've had two flaps already today:
> 6:45am AEDT
> 12:15pm AEDT
>  
> Our customers are feeling the pain, primarily those using www.xero.com
>  
>  
> Kind regards,
> 
> Ryan van Klaveren
> ryan.vanklaveren at comvergence.com.au
> 
> Main: 1300 550 125
> Fax: 1300 550 121
> 
> Follow us on twitter for live network updates: @comvergence
> 
> www.comvergence.com.au
> 
> Converging Tomorrow Today
> 
> Confidentiality Note: This e-mail is sent to and intended for use by
> the named addressees only. It contains confidential information. If
> you receive this e-mail in error, please telephone Comvergence on
> 1300 550 125, and then delete this message immediately. Further,
> you should not re-transmit, copy, store, or reveal the contents of
> this message to any third party.
>  
>  
> 
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