[AusNOG] VIC PIPE IX - Akamai

[Ryan van Klaveren]

We might have success! 

I received the following from an Akamai engineer: 

====== 
Hi Team, 
The interface looks good now. 

Akamai NOCC, Please monitor the Link. 

-Manty 
====== 

Thanks for your input Shannon. 

Cheers, 
Ryan 


----- Original Message -----

From: "Shannon G @ Web24" <shannon.g at web24.com.au> 
To: "Ryan van Klaveren" <ryan.vanklaveren at comvergence.com.au> 
Cc: ausnog at lists.ausnog.net 
Sent: Monday, 3 February, 2014 1:30:57 PM 
Subject: RE: VIC PIPE IX - Akamai 



Cheers – I saw a marked improvement when dropping their routes thanks to internal convergence time, but it’s still far from perfect. 



I’ve sent you a direct email. 




Shannon Gernyi 

Systems Engineer 







www.web24.com.au 

shannon.g at web24.com.au 

+61 3 9005 3555 (option 2) 





From: Ryan van Klaveren [mailto:ryan.vanklaveren at comvergence.com.au] 
Sent: Monday, 3 February 2014 1325 
To: Shannon G @ Web24 
Cc: ausnog at lists.ausnog.net 
Subject: Re: VIC PIPE IX - Akamai 





Hi Shannon, 





Thanks for the feedback. 


I also filtered their prefixes, but realised they were still accepting mine, so the return traffic was still breaking - as you say, success was limited. 





I think at this point any pressure would help, 'cause when I originally logged the ticket with Pipe Peering, they said we were the only ones complaining. 





The response I got back from Akamai earlier today was: "We understand the severity of the issue and hence have prioritized it as a critical-issue at our end and are working on it." 





Thanks again, 



Ryan van Klaveren 


ryan.vanklaveren at comvergence.com.au 

Main: 1300 550 125 
Fax: 1300 550 121 

Follow us on twitter for live network updates: @comvergence 

www.comvergence.com.au 

Converging Tomorrow Today 

Confidentiality Note: This e-mail is sent to and intended for use by 
the named addressees only. It contains confidential information. If 
you receive this e-mail in error, please telephone Comvergence on 
1300 550 125, and then delete this message immediately. Further, 
you should not re-transmit, copy, store, or reveal the contents of 
this message to any third party. 






----- Original Message -----



From: "Shannon G @ Web24" < shannon.g at web24.com.au > 
To: "Ryan van Klaveren" < ryan.vanklaveren at comvergence.com.au >, ausnog at lists.ausnog.net 
Sent: Monday, 3 February, 2014 1:18:00 PM 
Subject: RE: VIC PIPE IX - Akamai 





Hi Ryan, 



Yes, we’ve seen some pain as a result of this. 



I’ve had some success filtering their prefixes from our PIPE interface, but other upstreams are also taking their path so success is limited. 



I had a ticket open via a partner, and was advised that the issue had been fixed, although info on the looking glass still suggests otherwise. 



Can I help provide additional pressure? 




Shannon Gernyi 

Systems Engineer 







www.web24.com.au 

shannon.g at web24.com.au 

+61 3 9005 3555 (option 2) 





From: AusNOG [ mailto:ausnog-bounces at lists.ausnog.net ] On Behalf Of Ryan van Klaveren 
Sent: Monday, 3 February 2014 1253 
To: ausnog at lists.ausnog.net 
Subject: [AusNOG] VIC PIPE IX - Akamai 





Hi Guys, 





I just wanted to find out if anyone else has been feeling the pain with Akamai's BGP flapping on Pipe's Peering IX in Victoria ? 





This has been going on for weeks - I currently have a ticket open with them, and they're aware of the problem, but taking their time to resolve it. 


We've had two flaps already today: 


6:45am AEDT 


12:15pm AEDT 





Our customers are feeling the pain, primarily those using www.xero.com 








Kind regards, 

Ryan van Klaveren 
ryan.vanklaveren at comvergence.com.au 

Main: 1300 550 125 
Fax: 1300 550 121 

Follow us on twitter for live network updates: @comvergence 

www.comvergence.com.au 

Converging Tomorrow Today 

Confidentiality Note: This e-mail is sent to and intended for use by 
the named addressees only. It contains confidential information. If 
you receive this e-mail in error, please telephone Comvergence on 
1300 550 125, and then delete this message immediately. Further, 
you should not re-transmit, copy, store, or reveal the contents of 
this message to any third party. 






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