<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi Ryan,</div><div><br></div><div>No worries. I threw a nag into their NOC as well. </div><div><br></div><div>Not sure if this had any impact, but I'll take credit where possible :)<br><br>Sent from my iPhone</div><div><br>On 03/02/2014, at 17:47, "Ryan van Klaveren" <<a href="mailto:ryan.vanklaveren@comvergence.com.au">ryan.vanklaveren@comvergence.com.au</a>> wrote:<br><br></div><blockquote type="cite"><div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000"><div>We might have success!</div><div><br></div><div>I received the following from an Akamai engineer:</div><div><br></div><div>======</div><div><span style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;">Hi Team,</span><br style="color: #333333; font-family: monospace; font-size: 13px;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px;"><span style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;">The interface looks good now.</span><br style="color: #333333; font-family: monospace; font-size: 13px;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px;"><br style="color: #333333; font-family: monospace; font-size: 13px;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px;"><span style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;">Akamai NOCC, Please monitor the Link.</span><br style="color: #333333; font-family: monospace; font-size: 13px;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px;"><br style="color: #333333; font-family: monospace; font-size: 13px;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px;"><span style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;" data-mce-style="color: #333333; font-family: monospace; font-size: 13px; background-color: #fdfdfd;">-Manty<br></span></div><div>======</div><div><br></div><div>Thanks for your input Shannon.</div><div><br></div><div>Cheers,</div><div> Ryan</div><div><br></div><div><br></div><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Shannon G @ Web24" <<a href="mailto:shannon.g@web24.com.au">shannon.g@web24.com.au</a>><br><b>To: </b>"Ryan van Klaveren" <<a href="mailto:ryan.vanklaveren@comvergence.com.au">ryan.vanklaveren@comvergence.com.au</a>><br><b>Cc: </b><a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br><b>Sent: </b>Monday, 3 February, 2014 1:30:57 PM<br><b>Subject: </b>RE: VIC PIPE IX - Akamai<br><div><br></div>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Cheers – I saw a marked improvement when dropping their routes thanks to internal convergence time, but it’s still far from perfect.</span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’ve sent you a direct email.
</span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Shannon Gernyi</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Systems Engineer</span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.web24.com.au/" target="_blank"><span style="color:#0563C1">www.web24.com.au</span></a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:shannon.g@web24.com.au" target="_blank"><span style="color:#0563C1">shannon.g@web24.com.au</span></a></span></p>
<p class="MsoNormal"><span style="color:#1F497D">+61 3 9005 3555 (option 2)</span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ryan van Klaveren [<a href="mailto:ryan.vanklaveren@comvergence.com.au">mailto:ryan.vanklaveren@comvergence.com.au</a>]
<br>
<b>Sent:</b> Monday, 3 February 2014 1325<br>
<b>To:</b> Shannon G @ Web24<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: VIC PIPE IX - Akamai</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Hi Shannon,</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Thanks for the feedback.</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I also filtered their prefixes, but realised they were still accepting mine, so the return traffic was still breaking - as you say, success was limited.</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I think at this point any pressure would help, 'cause when I originally logged the ticket with Pipe Peering, they said we were the only ones complaining.</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">The response I got back from Akamai earlier today was: "We understand the severity of the issue and hence have prioritized it as a critical-issue at our end and are working on it."</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Thanks again,</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
Ryan van Klaveren</span><span style="font-family:"Arial","sans-serif";color:black"></span></p>
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<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><a href="mailto:ryan.vanklaveren@comvergence.com.au" target="_blank">ryan.vanklaveren@comvergence.com.au</a></span><span style="font-family:"Arial","sans-serif";color:black"></span></p>
<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Main: 1300 550 125<br>
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<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Converging Tomorrow Today</span><span style="font-family:"Arial","sans-serif";color:black"></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Confidentiality Note: This e-mail is sent to and intended for use by<br>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Shannon G @ Web24" <<a href="mailto:shannon.g@web24.com.au" target="_blank">shannon.g@web24.com.au</a>><br>
<b>To: </b>"Ryan van Klaveren" <<a href="mailto:ryan.vanklaveren@comvergence.com.au" target="_blank">ryan.vanklaveren@comvergence.com.au</a>>,
<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Sent: </b>Monday, 3 February, 2014 1:18:00 PM<br>
<b>Subject: </b>RE: VIC PIPE IX - Akamai</span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> </span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hi Ryan,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Yes, we’ve seen some pain as a result of this.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’ve had some success filtering their prefixes from our PIPE interface, but other upstreams are also taking their path so success is limited.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I had a ticket open via a partner, and was advised that the issue had been fixed, although info on the looking glass still suggests otherwise.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Can I help provide additional pressure?</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Shannon Gernyi</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Systems Engineer</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><image001.png></span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.web24.com.au/" target="_blank"><span style="color:#0563C1">www.web24.com.au</span></a></span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:shannon.g@web24.com.au" target="_blank"><span style="color:#0563C1">shannon.g@web24.com.au</span></a></span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">+61 3 9005 3555 (option 2)</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Ryan van Klaveren<br>
<b>Sent:</b> Monday, 3 February 2014 1253<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] VIC PIPE IX - Akamai</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="color:black"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Hi Guys,</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I just wanted to find out if anyone else has been feeling the pain with Akamai's BGP flapping on Pipe's Peering IX in Victoria ?</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">This has been going on for weeks - I currently have a ticket open with them, and they're aware of the problem, but taking their time to resolve it.</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">We've had two flaps already today:</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">6:45am AEDT</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">12:15pm AEDT</span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Our customers are feeling the pain, primarily those using
<a href="http://www.xero.com" target="_blank">www.xero.com</a></span><span style="color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span><span style="color:black"></span></p>
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<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Kind regards,</span><span style="color:black"></span></p>
<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Ryan van Klaveren<br>
<a href="mailto:ryan.vanklaveren@comvergence.com.au" target="_blank">ryan.vanklaveren@comvergence.com.au</a></span><span style="color:black"></span></p>
<p class="MsoAutoSig"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Main: 1300 550 125<br>
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