[AusNOG] Telstra Bigpond Cable Fault Issue

[Skeeve Stevens]

Thanks Russell.


...Skeeve

*Skeeve Stevens - *eintellego Networks Pty Ltd
skeeve at eintellegonetworks.com ; www.eintellegonetworks.com

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
linkedin.com/in/skeeve

twitter.com/theispguy ; blog: www.theispguy.com


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On Sun, Feb 2, 2014 at 5:17 PM, Russell Langton <russell3901 at gmail.com>wrote:

> Hi Skeeve,
>
> This doesn't sound too good at all. ;( I've sent you an email for followup.
>
>
> On Sun, Feb 2, 2014 at 4:54 PM, Skeeve Stevens <
> skeeve+ausnog at eintellegonetworks.com> wrote:
>
>> Hey all,
>>
>> Does anyone know a way to talk to someone in Australia, or with half a
>> clue at Telstra Bigpond Cable?
>>
>> Our area (Glebe) had an outage on the 31st of Jan, which they SAY they
>> have resolved on the 1st of February.
>>
>> But there are dozens of people still experiencing massive (60%+) packet
>> loss and extremely slow speeds.
>>
>> The jerks in the Philippines are refusing to re-open or append to the
>> outage so that everyone is fixed, and want to send a truck roll to my
>> premises in 4 days time...  (6th Feb)
>>
>> I've just had the most frustrating conversation with the Philippines in
>> which every time I was put on hold to check something I would go back into
>> the queue and get someone even more useless each time.... in just on an
>> hour I talked to 5 people who wanted to start from scratch each time and
>> none of which knew what packet-loss was.
>>
>> Does anyone have a contact to get this 'outage' re-opened so that they
>> fix it properly? or get anyone out here quicker.
>>
>> <frustrated>
>>
>> ...Skeeve
>>
>> *Skeeve Stevens - *eintellego Networks Pty Ltd
>> skeeve at eintellegonetworks.com ; www.eintellegonetworks.com
>>
>> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve
>>
>> facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
>> linkedin.com/in/skeeve
>>
>> twitter.com/theispguy ; blog: www.theispguy.com
>>
>>
>> The Experts Who The Experts Call
>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering
>>
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>>
>>
>
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