[AusNOG] Telstra Bigpond Cable Fault Issue

[Russell Langton]

Hi Skeeve,

This doesn't sound too good at all. ;( I've sent you an email for followup.


On Sun, Feb 2, 2014 at 4:54 PM, Skeeve Stevens <
skeeve+ausnog at eintellegonetworks.com> wrote:

> Hey all,
>
> Does anyone know a way to talk to someone in Australia, or with half a
> clue at Telstra Bigpond Cable?
>
> Our area (Glebe) had an outage on the 31st of Jan, which they SAY they
> have resolved on the 1st of February.
>
> But there are dozens of people still experiencing massive (60%+) packet
> loss and extremely slow speeds.
>
> The jerks in the Philippines are refusing to re-open or append to the
> outage so that everyone is fixed, and want to send a truck roll to my
> premises in 4 days time...  (6th Feb)
>
> I've just had the most frustrating conversation with the Philippines in
> which every time I was put on hold to check something I would go back into
> the queue and get someone even more useless each time.... in just on an
> hour I talked to 5 people who wanted to start from scratch each time and
> none of which knew what packet-loss was.
>
> Does anyone have a contact to get this 'outage' re-opened so that they fix
> it properly? or get anyone out here quicker.
>
> <frustrated>
>
> ...Skeeve
>
> *Skeeve Stevens - *eintellego Networks Pty Ltd
> skeeve at eintellegonetworks.com ; www.eintellegonetworks.com
>
> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve
>
> facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
> linkedin.com/in/skeeve
>
> twitter.com/theispguy ; blog: www.theispguy.com
>
>
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