[AusNOG] Telstra TIPT Services?

[James McMillan]

Hey Kevin,

All our sites have TIPT service again.

James

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Kevin Wakefield
Sent: Tuesday, 1 October 2013 10:50 AM
To: Shane ONeill
Cc: &lt,ausnog at lists.ausnog.net&gt,
Subject: Re: [AusNOG] Telstra TIPT Services?


Hi Everyone,

Is there a update on this as I was told by my telstra rep that it was going to be fixed 30min ago and all my sites are still down. Also was advised that it was due to a update to the tipt software that has caused the outage
On 01/10/2013 8:22 AM, "Shane ONeill" <shaneoneill at netdotdotnet.net<mailto:shaneoneill at netdotdotnet.net>> wrote:

FYI - Comms from Telstra.

TIPT Application Server failure impacting all customers on Cluster 1 NAT Voice and Data, IP Telephony, TIPT

There is a current Sev1 incident that is effecting TIPT customers nationally since 6.25AM 01/10/13 unable to make calls /Loss of Connection.



The TIPT Helpdesk is also effected and customers are unable to list individual faults currently.

Impact Summary



 *   Incident commenced 01/10/13 @ 6.25am
 *   Impact effecting TIPT customers nationally  resulting in a loss of voice connectivity.



Current Actions

 *   The Vendors /Incident Management are engaged and a number of options are under review to restore all services on failed server .



Root Cause



 *   The Root Cause and resultant fix has not been determined.



Further updates scheduled for 09.00am Incident Bridge & restoration updates and will advise shortly .





On Tue, Oct 1, 2013 at 8:06 AM, James McMillan <JMcMillan at rivalea.com.au<mailto:JMcMillan at rivalea.com.au>> wrote:
It appears that our TIPT service has just gone down in Laverton as well.
Looks like this has happened in the last 10 minutes.

James

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Shane ONeill
Sent: Tuesday, 1 October 2013 7:47 AM
To: <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
Subject: [AusNOG] Telstra TIPT Services?

Hi All,

Having some issues with our Telstra TIPT services (SIP VOICE) at the moment.
Anyone else using this service having issues?

Regards
Shane


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