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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>Hey Kevin,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>All our sites have TIPT service again.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>James<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Kevin Wakefield<br><b>Sent:</b> Tuesday, 1 October 2013 10:50 AM<br><b>To:</b> Shane ONeill<br><b>Cc:</b> <,ausnog@lists.ausnog.net>,<br><b>Subject:</b> Re: [AusNOG] Telstra TIPT Services?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p>Hi Everyone, <o:p></o:p></p><p>Is there a update on this as I was told by my telstra rep that it was going to be fixed 30min ago and all my sites are still down. Also was advised that it was due to a update to the tipt software that has caused the outage<o:p></o:p></p><div><p class=MsoNormal>On 01/10/2013 8:22 AM, "Shane ONeill" <<a href="mailto:shaneoneill@netdotdotnet.net">shaneoneill@netdotdotnet.net</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>FYI - Comms from Telstra.</span><o:p></o:p></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>TIPT Application Server failure impacting all customers on Cluster 1 NAT Voice and Data, IP Telephony, TIPT</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>There is a current Sev1 incident that is effecting TIPT customers nationally since 6.25AM 01/10/13 unable to make calls /Loss of Connection.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>The TIPT Helpdesk is also effected and customers are unable to list individual faults currently.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Impact Summary</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Incident commenced 01/10/13 @ 6.25am </span><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Impact effecting TIPT customers nationally resulting in a loss of voice connectivity.</span><o:p></o:p></li></ul><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Current Actions</span><o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>The Vendors /Incident Management are engaged and a number of options are under review to restore all services on failed server .</span><o:p></o:p></li></ul><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Root Cause</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>The Root Cause and resultant fix has not been determined.</span><o:p></o:p></li></ul><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Further updates scheduled for 09.00am Incident Bridge & restoration updates and will advise shortly . </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Tue, Oct 1, 2013 at 8:06 AM, James McMillan <<a href="mailto:JMcMillan@rivalea.com.au" target="_blank">JMcMillan@rivalea.com.au</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It appears that our TIPT service has just gone down in Laverton as well.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Looks like this has happened in the last 10 minutes.</span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>James</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>] <b>On Behalf Of </b>Shane ONeill<br><b>Sent:</b> Tuesday, 1 October 2013 7:47 AM<br><b>To:</b> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>><br><b>Subject:</b> [AusNOG] Telstra TIPT Services?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi All,<o:p></o:p></p><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Having some issues with our Telstra TIPT services (SIP VOICE) at the moment.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Anyone else using this service having issues?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regards<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Shane<o:p></o:p></p></div></div></div></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div></div></body></html>