[AusNOG] "It's like grandfather's axe"

[Tony]

So here is the response I got from carrier from the ticket I logged last night:



Service is currently showing up for over 2 days
Please advise if packet loss is still occurring as service seems to be stable
We can leave case on hold for 24 hours for monitoring
Fault will need to be logged to Telstra when issue is occurring. 
If service is working fine currently, it may be hard for tech to know where the issue is

Case is on hold for 24 hours for monitoring
There is no packet loss right now (apart from the continual 0.4%) and so I have no recourse based on the above ?

I did send them the graph of packet loss, but they either didn't get it, or ignored it.




________________________________
 From: Damien Gardner Jnr <rendrag at rendrag.net>
To: Tony <td_miles at yahoo.com>; "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net> 
Sent: Thursday, 21 November 2013 6:50 AM
Subject: Re: [AusNOG] "It's like grandfather's axe"
 


On 20/11/2013 7:58 PM, Tony wrote:

No, I haven't reported it to the carrier for a while. I think I did at one point in the past and the result was it went to the testing team queue, sat there for 2 days until someone got around to looking at it at which point the service had righted itself and job was closed with "no fault found".
>
Now here's the interesting question..  Did the service actually 'right itself', OR did the line testing resolve the problem?  A house we lived in a few years ago, our ADSL sync would drop from 9mbps to 4-5mbps like clockwork, if we had more than three hours of continuous rain.  A call to telstra saying there was crackling on the line, and 5 minutes on hold while they ran a line test, and voila, the crackle was gone and a retrain on the modem and it'd be back up to 9mbps.

-- 
Damien Gardner Jnr
VK2TDG/VK2DGJ. Dip EE. GradIEAust rendrag at rendrag.net - http://www.rendrag.net/ --
We rode on the winds of the rising storm, We ran to the sounds of thunder.
We danced among the lightning bolts, and tore the world asunder
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