<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt">So here is the response I got from carrier from the ticket I logged last night:<br><br><br><pre><span class="">Service is currently showing up for over 2 days<br>Please advise if packet loss is still occurring as service seems to be stable<br>We can leave case on hold for 24 hours for monitoring<br>Fault will need to be logged to Telstra when issue is occurring. <br>If service is working fine currently, it may be hard for tech to know where the issue is<br><br>Case is on hold for 24 hours for monitoring</span></pre><br>There is no packet loss right now (apart from the continual 0.4%) and so I have no recourse based on the above ?<br><br>I did send them the graph of packet loss, but they either didn't get it, or ignored it.<br><br><div><br></div> <div class="" style="font-family: HelveticaNeue,
Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div class="" style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Damien Gardner Jnr <rendrag@rendrag.net><br> <b><span style="font-weight: bold;">To:</span></b> Tony <td_miles@yahoo.com>; "ausnog@lists.ausnog.net" <ausnog@lists.ausnog.net> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, 21 November 2013 6:50 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [AusNOG] "It's like grandfather's axe"<br> </font> </div> <div class=""><br><div id="yiv9144210454"><div>
<div class="" id="yiv9144210454yqtfd51500"><div class="">On 20/11/2013 7:58 PM, Tony wrote:<br clear="none">
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</div><div class="" style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;"><div class="" id="yiv9144210454yqtfd07189">No, I haven't reported
it to the carrier for a while. I think I did at one point in the
past and the result was it went to the testing team queue, sat
there for 2 days until someone got around to looking at it at
which point the service had righted itself and job was closed
with "no fault found".</div><br clear="none">
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</blockquote>
Now here's the interesting question.. Did the service actually
'right itself', OR did the line testing resolve the problem? A
house we lived in a few years ago, our ADSL sync would drop from
9mbps to 4-5mbps like clockwork, if we had more than three hours of
continuous rain. A call to telstra saying there was crackling on
the line, and 5 minutes on hold while they ran a line test, and
voila, the crackle was gone and a retrain on the modem and it'd be
back up to 9mbps.<br clear="none">
<pre class="">--
Damien Gardner Jnr
VK2TDG/VK2DGJ. Dip EE. GradIEAust
<a rel="nofollow" shape="rect" class="" ymailto="mailto:rendrag@rendrag.net" target="_blank" href="mailto:rendrag@rendrag.net">rendrag@rendrag.net</a> - <a rel="nofollow" shape="rect" class="" target="_blank" href="http://www.rendrag.net/">http://www.rendrag.net/</a>
--
We rode on the winds of the rising storm,
We ran to the sounds of thunder.
We danced among the lightning bolts,
and tore the world asunder</pre><div class="" id="yiv9144210454yqtfd18872">
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