[AusNOG] Transit issues in Sydney

[Jeffrey Sims]

I'm with Peter on this one, realistically if you think its a "hiccup" then
surely you'd see this in the loss of BGP prefixes or the reset of the BGP
session. (both of which on a Cisco device are quickly viewable with small
commands).

This comes down to educating your customer on the needs of a ticket (trace
routes, bgp sessions, etc).

Not to mention, at least opening a ticket with your upstreams to have it
checked into. That way you can assertively rule out "hiccups".

I really don't think anyone out here was to "victimize" you in anyway shape
or form. It's a learning curve that if you come to a major list with heavy
hitters, major players on it, that you've got some facts, some stats and
some steps you've already taken. Sure many people email "I seem to have
lost routes" but that doesn't mean it applies to anyone and the same
default process of "investigate > report to upstreams etc" must continue to
apply at all occasions.

Jeff.


On Sat, Mar 30, 2013 at 2:50 PM, Peter Betyounan <
peter at serversaustralia.com.au> wrote:

> So you did not find any issues at your end
> You did not get any traces to locate the issue
> You decided to message a network operators group without no real evidence
> of a problem
> And you blame two of Australia's largest network providers for a "hiccup"
> which never none of us experienced?
>
> What was the issue you saw as this is the most vague post ever ? If you
> have network issues explain if its routes dropping , sessions lost to your
> upstreams, packet loss, odd routes etc etc
>
>
> Regards
> Peter Betyounan
> www.serversaustralia.com.au
>
>
> On 30/03/2013, at 1:30 PM, Daniel Watson <daniel at glogroup.com.au> wrote:
>
> Hi James
>
>
>
> I could only troubleshoot our end, but did not find anything to point to
> our equipment/network
>
>
>
> The customer did not provide any valid traceroutes before the issue seemed
> to of fixed itself,  Our guess is that it was a small hiccup in Telstra’s
> BGP or EQX Peering which was quickly resolved
>
>
>
> No further issues since
>
>
>
> Thanks for your response
>
>
>
> Regards,
>
> Daniel Watson
>
> Network Administrator / Network Operations Manager
>
>
>
> E Daniel at GloGroup.com.au
>
> W www.GloVine.com.au
>
>
>
> *From:* James Paussa [mailto:lists at paussa.net <lists at paussa.net>]
> *Sent:* Saturday, 30 March 2013 12:42 PM
> *To:* Daniel Watson
> *Cc:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Transit issues in Sydney
>
>
>
> Hi Daniel,
> Any troubleshooting? Traceroutes? Fault lodged with supplier/s? What was
> there response?
>
> -James.
>
> Sent from a mobile device.
>
> On 29/03/2013 7:30 PM, "Daniel Watson" <daniel at glogroup.com.au> wrote:
>
> Hi Craig
>
>
>
> Im not sure exactly where the issue MAY ly, But its someware between
> Equinix’s peers and the Telstra Network
>
>
>
> Regards,
>
> Daniel Watson
>
> Network Administrator / Network Operations Manager
>
>
>
> E Daniel at GloGroup.com.au
>
> W www.GloVine.com.au
>
>
>
> *From:* ausnog-bounces at lists.ausnog.net [mailto:
> ausnog-bounces at lists.ausnog.net] *On Behalf Of *Craig Askings
> *Sent:* Friday, 29 March 2013 8:22 PM
> *To:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Transit issues in Sydney
>
>
>
> On 29/03/2013, at 7:18 PM, Daniel Watson <daniel at glogroup.com.au> wrote:
>
>
>
> Gday Guys
>
>
>
> Is anybody aware of any transit provider issues in Sydney, from about 8PM
> AEST Tonight?
>
>
>
>
>
> Can you be a little less vague? Honestly I'd be surprised if no transit
> providers in Sydney where having no issues at any time. Something,
> somewhere will be broken / down for someone.
>
>
>
> Craig.
>
>
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