<div dir="ltr">I'm with Peter on this one, realistically if you think its a "hiccup" then surely you'd see this in the loss of BGP prefixes or the reset of the BGP session. (both of which on a Cisco device are quickly viewable with small commands). <div>
<br></div><div style>This comes down to educating your customer on the needs of a ticket (trace routes, bgp sessions, etc). </div><div style><br></div><div style>Not to mention, at least opening a ticket with your upstreams to have it checked into. That way you can assertively rule out "hiccups". </div>
<div style><br></div><div style>I really don't think anyone out here was to "victimize" you in anyway shape or form. It's a learning curve that if you come to a major list with heavy hitters, major players on it, that you've got some facts, some stats and some steps you've already taken. Sure many people email "I seem to have lost routes" but that doesn't mean it applies to anyone and the same default process of "investigate > report to upstreams etc" must continue to apply at all occasions.</div>
<div style><br></div><div style>Jeff.</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Sat, Mar 30, 2013 at 2:50 PM, Peter Betyounan <span dir="ltr"><<a href="mailto:peter@serversaustralia.com.au" target="_blank">peter@serversaustralia.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>So you did not find any issues at your end</div><div>You did not get any traces to locate the issue</div>
<div>You decided to message a network operators group without no real evidence of a problem </div>
<div>And you blame two of Australia's largest network providers for a "hiccup" which never none of us experienced? </div><div><br></div><div>What was the issue you saw as this is the most vague post ever ? If you have network issues explain if its routes dropping , sessions lost to your upstreams, packet loss, odd routes etc etc </div>
<div><br></div><div><br>Regards<span class="HOEnZb"><font color="#888888"><div>Peter Betyounan </div><div><a href="http://www.serversaustralia.com.au" target="_blank">www.serversaustralia.com.au</a></div><div><br></div></font></span></div>
<div><div class="h5"><div><br>On 30/03/2013, at 1:30 PM, Daniel Watson <<a href="mailto:daniel@glogroup.com.au" target="_blank">daniel@glogroup.com.au</a>> wrote:<br>
<br></div><blockquote type="cite"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi James</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I could only troubleshoot our end, but did not find anything to point to our equipment/network</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The customer did not provide any valid traceroutes before the issue seemed to of fixed itself, Our guess is that it was a small hiccup in Telstra’s BGP or EQX Peering which was quickly resolved</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">No further issues since </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks for your response</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards,<br>
<br>Daniel Watson<br><br>Network Administrator / Network Operations Manager<br><br><br><br>E <a href="mailto:Daniel@GloGroup.com.au" target="_blank">Daniel@GloGroup.com.au</a><br><br>W <a href="http://www.GloVine.com.au" target="_blank">www.GloVine.com.au</a></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> James Paussa [<a href="mailto:lists@paussa.net" target="_blank">mailto:lists@paussa.net</a>] <br>
<b>Sent:</b> Saturday, 30 March 2013 12:42 PM<br><b>To:</b> Daniel Watson<br><b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br><b>Subject:</b> Re: [AusNOG] Transit issues in Sydney</span></p>
<p class="MsoNormal"> </p><p>Hi Daniel, <br>Any troubleshooting? Traceroutes? Fault lodged with supplier/s? What was there response? </p><p>-James.</p><p>Sent from a mobile device.</p><div><p class="MsoNormal">On 29/03/2013 7:30 PM, "Daniel Watson" <<a href="mailto:daniel@glogroup.com.au" target="_blank">daniel@glogroup.com.au</a>> wrote:</p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Craig</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Im not sure exactly where the issue MAY ly, But its someware between Equinix’s peers and the Telstra Network</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Regards,<br>
<br>Daniel Watson<br><br>Network Administrator / Network Operations Manager<br><br><br><br>E <a href="mailto:Daniel@GloGroup.com.au" target="_blank">Daniel@GloGroup.com.au</a><br><br>W <a href="http://www.GloVine.com.au" target="_blank">www.GloVine.com.au</a></span></p>
</div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a> [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>] <b>On Behalf Of </b>Craig Askings<br>
<b>Sent:</b> Friday, 29 March 2013 8:22 PM<br><b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br><b>Subject:</b> Re: [AusNOG] Transit issues in Sydney</span></p></div></div>
<p class="MsoNormal"> </p><div><div><p class="MsoNormal">On 29/03/2013, at 7:18 PM, Daniel Watson <<a href="mailto:daniel@glogroup.com.au" target="_blank">daniel@glogroup.com.au</a>> wrote:</p></div><p class="MsoNormal" style="margin-bottom:12.0pt">
</p><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Gday Guys</span></p></div><div><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Is anybody aware of any transit provider issues in Sydney, from about 8PM AEST Tonight?</span></p>
</div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div></div></blockquote></div><p class="MsoNormal"> </p><div><p class="MsoNormal">
Can you be a little less vague? Honestly I'd be surprised if no transit providers in Sydney where having no issues at any time. Something, somewhere will be broken / down for someone.</p></div><div><p class="MsoNormal">
</p></div><div><p class="MsoNormal">Craig.</p></div></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a></p></blockquote></div></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br>
<span>AusNOG mailing list</span><br><span><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a></span><br><span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br>
</div></blockquote></div></div></div>
<br>_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
<br></blockquote></div><br></div>