[AusNOG] Transit issues in Sydney

[Daniel Watson]

Hi Jeff

I completely understand where you are coming from here

As stated, Many people from this list have emailed me directly off-list, so in the future I present accurate and correct information before just posting out of the blue

I understand I did not provide any information that may or may-not of helped anybody with this situation, How ever it is now all fixed and sorted

I thank you for all your reply's on, and off-list but no further discussion is needed on this now, Please consider this issue resolved

Regards,

Daniel Watson

Network Administrator / Network Operations Manager



E Daniel at GloGroup.com.au<mailto:Daniel at GloGroup.com.au>

W www.GloVine.com.au<http://www.GloVine.com.au>

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jeffrey Sims
Sent: Saturday, 30 March 2013 8:50 PM
To: Peter Betyounan
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Transit issues in Sydney

I'm with Peter on this one, realistically if you think its a "hiccup" then surely you'd see this in the loss of BGP prefixes or the reset of the BGP session. (both of which on a Cisco device are quickly viewable with small commands).

This comes down to educating your customer on the needs of a ticket (trace routes, bgp sessions, etc).

Not to mention, at least opening a ticket with your upstreams to have it checked into. That way you can assertively rule out "hiccups".

I really don't think anyone out here was to "victimize" you in anyway shape or form. It's a learning curve that if you come to a major list with heavy hitters, major players on it, that you've got some facts, some stats and some steps you've already taken. Sure many people email "I seem to have lost routes" but that doesn't mean it applies to anyone and the same default process of "investigate > report to upstreams etc" must continue to apply at all occasions.

Jeff.

On Sat, Mar 30, 2013 at 2:50 PM, Peter Betyounan <peter at serversaustralia.com.au<mailto:peter at serversaustralia.com.au>> wrote:
So you did not find any issues at your end
You did not get any traces to locate the issue
You decided to message a network operators group without no real evidence of a problem
And you blame two of Australia's largest network providers for a "hiccup" which never none of us experienced?

What was the issue you saw as this is the most vague post ever ? If you have network issues explain if its routes dropping , sessions lost to your upstreams, packet loss, odd routes etc etc


Regards
Peter Betyounan
www.serversaustralia.com.au<http://www.serversaustralia.com.au>


On 30/03/2013, at 1:30 PM, Daniel Watson <daniel at glogroup.com.au<mailto:daniel at glogroup.com.au>> wrote:
Hi James

I could only troubleshoot our end, but did not find anything to point to our equipment/network

The customer did not provide any valid traceroutes before the issue seemed to of fixed itself,  Our guess is that it was a small hiccup in Telstra's BGP or EQX Peering which was quickly resolved

No further issues since

Thanks for your response

Regards,

Daniel Watson

Network Administrator / Network Operations Manager



E Daniel at GloGroup.com.au<mailto:Daniel at GloGroup.com.au>

W www.GloVine.com.au<http://www.GloVine.com.au>

From: James Paussa [mailto:lists at paussa.net]
Sent: Saturday, 30 March 2013 12:42 PM
To: Daniel Watson
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Transit issues in Sydney


Hi Daniel,
Any troubleshooting? Traceroutes? Fault lodged with supplier/s? What was there response?

-James.

Sent from a mobile device.
On 29/03/2013 7:30 PM, "Daniel Watson" <daniel at glogroup.com.au<mailto:daniel at glogroup.com.au>> wrote:
Hi Craig

Im not sure exactly where the issue MAY ly, But its someware between Equinix's peers and the Telstra Network

Regards,

Daniel Watson

Network Administrator / Network Operations Manager



E Daniel at GloGroup.com.au<mailto:Daniel at GloGroup.com.au>

W www.GloVine.com.au<http://www.GloVine.com.au>

From: ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net> [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Craig Askings
Sent: Friday, 29 March 2013 8:22 PM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Transit issues in Sydney

On 29/03/2013, at 7:18 PM, Daniel Watson <daniel at glogroup.com.au<mailto:daniel at glogroup.com.au>> wrote:

Gday Guys

Is anybody aware of any transit provider issues in Sydney, from about 8PM AEST Tonight?


Can you be a little less vague? Honestly I'd be surprised if no transit providers in Sydney where having no issues at any time. Something, somewhere will be broken / down for someone.

Craig.

_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>
http://lists.ausnog.net/mailman/listinfo/ausnog
_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>
http://lists.ausnog.net/mailman/listinfo/ausnog

_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>
http://lists.ausnog.net/mailman/listinfo/ausnog

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20130330/3974fde0/attachment.html>