On 23/06/2013, at 10:36 AM, Heinz N <ausnog at equisoft.com.au> wrote: > SHDSL is not really a retail product, so what would Telstra retail staff be doing interfering with those types of orders? Telstra has no idea whether an individual naked copper pair is connected to an ADSL DSLAM or to an SHDSL head-end. - mark