[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[James Hodgkinson]

The tangent's fairly far and I think he's more talking about the "techs
stealing copper" than the sales staff messing with orders :)

James


On 23 June 2013 10:36, Heinz N <ausnog at equisoft.com.au> wrote:

> That's fine if all you want is ADSL, but if you want SHDSL (up to 4/4M) or
>> an EoCu (up to 20/20M) solution then need "just copper" (ie. a ULL or
>> "naked" pair).
>>
>
> For that amount of money and that level of product, you would have an SLA?
> Someone would then have to pay for a ridiculous 2 week downtime? They would
> be under an incentive to bring it back up very fast or provide an
> alternative while you waited. It is amazing how fast certain telcos can act
> if the correct internal people push things along.
>
> SHDSL is not really a retail product, so what would Telstra retail staff
> be doing interfering with those types of orders?
>
> Maybe I  am wrong?
>
>
> H.
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