[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Mark Smith]

----- Original Message -----
> From: Matt Perkins <matt at spectrum.com.au>
> To: ausnog at lists.ausnog.net
> Cc: 
> Sent: Saturday, 22 June 2013 10:44 PM
> Subject: Re: [AusNOG] ITNEWS: Telstra retail staff caught cancelling
	ISP	orders
> 
> Luckily I have a cabling license  so i can go find another pair (a free 
> not a nicked one) and get them back on line. The delay comes where you 
> need to do a stupid site induction and provide all the paperwork to get 
> access to the site. Where typically telstra can walk straight in. It's 
> about time buildings hold telstra responsible for there tech's mistakes 
> and force them to jump through the same hoops we need to jump through. 
> Would be nice if the ACMA somehow held them responsible for their 
> mistakes and the damage they cause to others businesses.
> 

Are people complaining to ACMA? Do ACMA even have responsibility to pursue this? Why aren't people themselves taking Telstra to small claims court?

No consequences means no incentive to change behaviour.


> Matt.
> 
> 
> 
> On 22/06/13 9:16 PM, Jeremy Visser wrote:
>>  On 22/06/13 20:33, Tony wrote:
>>>  Whats really frustrating is that it takes the tech 10 minutes to nick
>>>  the pair that has a ULL (naked) service on it and then 2 weeks to get 
> it
>>>  fixed.
>>  It still took two weeks to book the technician that broke the pair in 10
>>  minutes, so fair's fair.
>> 
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