[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Matt Perkins]

Luckily I have a cabling license  so i can go find another pair (a free 
not a nicked one) and get them back on line. The delay comes where you 
need to do a stupid site induction and provide all the paperwork to get 
access to the site. Where typically telstra can walk straight in. It's 
about time buildings hold telstra responsible for there tech's mistakes 
and force them to jump through the same hoops we need to jump through. 
Would be nice if the ACMA somehow held them responsible for their 
mistakes and the damage they cause to others businesses.

Matt.



On 22/06/13 9:16 PM, Jeremy Visser wrote:
> On 22/06/13 20:33, Tony wrote:
>> Whats really frustrating is that it takes the tech 10 minutes to nick
>> the pair that has a ULL (naked) service on it and then 2 weeks to get it
>> fixed.
> It still took two weeks to book the technician that broke the pair in 10
> minutes, so fair's fair.
>
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