[AusNOG] Telstra Contact - NOC

[Joshua D'Alton]

Telstra has no motivation to, as Tom points out Amcom would be a paying
customer of Telstras. Good luck though!


On Wed, Aug 14, 2013 at 10:11 AM, Chris Macko <cmacko at intervolve.com.au>wrote:

> Hi Tom,
>
> Thanks for this. I don't feel that it's appropriate that Adelaide Telstra
> connections traverse all the way to Sydney and back again to our Adelaide
> Network.
>
> Amcom indicate they cannot do anything on their end and that we should
> talk to Telstra. I don't quite agree on the outbound path, but my multiple
> attempts to have this rectified have not been able to finalise any item. It
> appears the similar action was occurring with Internode/Iinet (it appears
> Iinet have been merging the networks here in SA or it could potentially be
> a periodic item here) and traversing to Melbourne and back again.
>
> I'm just wanting this to improve and would like a contact at Telstra to
> discuss and see if they can make changes on the inbound path....?
>
> Kind Regards,
>
> Chris Macko
> Managing Director
> Interhost Pacific Pty Ltd t/a Intervolve
>
> Support Phone    1300 664 574 / +61 8 8260 4237
> Sales Phone      1300 664 574
> Accounts Phone   +61 8 8260 4237
> Office Fax       +61 8 8260 4312
>
> Sales Email      sales at intervolve.com.au
> Support Email    support at intervolve.com.au
> Accounts Email   accounts at intervolve.com.au
>
> Website  www.intervolve.com.au
>
>
> This email contains information that is confidential to the intended
> recipient. It may also contain information, which is subject to legal
> privilege. If you are not the intended recipient, you must not use, pass on
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>
>
> -----Original Message-----
> From: Tom Paseka [mailto:tom at cloudflare.com]
> Sent: Wednesday, 14 August 2013 9:28 AM
> To: Chris Macko
> Cc: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra Contact - NOC
>
> Chris,
>
> Do you have a traceroute? Its probably because Customer > Peer (Amcom is a
> customer, Optus is a peer).
>
> Unless they're interconnected everywhere  - it won't always route most
> efficiently.
>
> Cheers,
> Tom
>
> On Tue, Aug 13, 2013 at 4:51 PM, Chris Macko <cmacko at intervolve.com.au>
> wrote:
> > Morning Guys,
> >
> > Some of our Adelaide networks are traversing Sydney to our Adelaide
> services (appears that Telstra is preferencing Amcom NTT Telstra
> connectivity in Sydney over local Optus peering). The same applies for
> Internode/IINET data services, with Telstra connections going out to
> Melbourne and back, in a similar fashion.
> >
> > Would really prefer that Adelaide Telstra connections and our Adelaide
> network to traverse locally and our discussions with upstream providers
> have been unable to rectify the problem at this stage. If you are able to
> provide a Telstra NOC contact email address so that we can touch base
> regarding this issue, it would be appreciated, thanks.
> >
> > Kind Regards,
> >
> > Chris Macko
> > Managing Director
> > Interhost Pacific Pty Ltd t/a Intervolve
> >
> > Support Phone    1300 664 574 / +61 8 8260 4237
> > Sales Phone      1300 664 574
> > Accounts Phone   +61 8 8260 4237
> > Office Fax       +61 8 8260 4312
> >
> > Sales Email      sales at intervolve.com.au <mailto:sales at intervolve.com.au
> >
> > Support Email    support at intervolve.com.au <mailto:
> support at intervolve.com.au>
> > Accounts Email   accounts at intervolve.com.au <mailto:
> accounts at intervolve.com.au>
> >
> > Website  www.intervolve.com.au <http://www.intervolve.com.au/>
> >
> >
> > This email contains information that is confidential to the intended
> recipient. It may also contain information, which is subject to legal
> privilege. If you are not the intended recipient, you must not use, pass on
> or copy this message. We also ask that you notify the sender by email or
> telephone and destroy the original message. Thank you.
> >
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