[AusNOG] Telstra Contact - NOC

[Chris Macko]

Hi Tom,

Thanks for this. I don't feel that it's appropriate that Adelaide Telstra connections traverse all the way to Sydney and back again to our Adelaide Network.

Amcom indicate they cannot do anything on their end and that we should talk to Telstra. I don't quite agree on the outbound path, but my multiple attempts to have this rectified have not been able to finalise any item. It appears the similar action was occurring with Internode/Iinet (it appears Iinet have been merging the networks here in SA or it could potentially be a periodic item here) and traversing to Melbourne and back again. 

I'm just wanting this to improve and would like a contact at Telstra to discuss and see if they can make changes on the inbound path....?  

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve 

Support Phone	 1300 664 574 / +61 8 8260 4237	
Sales Phone	 1300 664 574	
Accounts Phone	 +61 8 8260 4237	
Office Fax	 +61 8 8260 4312	
 	  	
Sales Email	 sales at intervolve.com.au	
Support Email	 support at intervolve.com.au	
Accounts Email	 accounts at intervolve.com.au 	
 	  	
Website	 www.intervolve.com.au	
 	  	
 	  	
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-----Original Message-----
From: Tom Paseka [mailto:tom at cloudflare.com] 
Sent: Wednesday, 14 August 2013 9:28 AM
To: Chris Macko
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telstra Contact - NOC

Chris,

Do you have a traceroute? Its probably because Customer > Peer (Amcom is a customer, Optus is a peer).

Unless they're interconnected everywhere  - it won't always route most efficiently.

Cheers,
Tom

On Tue, Aug 13, 2013 at 4:51 PM, Chris Macko <cmacko at intervolve.com.au> wrote:
> Morning Guys,
>
> Some of our Adelaide networks are traversing Sydney to our Adelaide services (appears that Telstra is preferencing Amcom NTT Telstra connectivity in Sydney over local Optus peering). The same applies for Internode/IINET data services, with Telstra connections going out to Melbourne and back, in a similar fashion.
>
> Would really prefer that Adelaide Telstra connections and our Adelaide network to traverse locally and our discussions with upstream providers have been unable to rectify the problem at this stage. If you are able to provide a Telstra NOC contact email address so that we can touch base regarding this issue, it would be appreciated, thanks.
>
> Kind Regards,
>
> Chris Macko
> Managing Director
> Interhost Pacific Pty Ltd t/a Intervolve
>
> Support Phone    1300 664 574 / +61 8 8260 4237
> Sales Phone      1300 664 574
> Accounts Phone   +61 8 8260 4237
> Office Fax       +61 8 8260 4312
>
> Sales Email      sales at intervolve.com.au <mailto:sales at intervolve.com.au>
> Support Email    support at intervolve.com.au <mailto:support at intervolve.com.au>
> Accounts Email   accounts at intervolve.com.au <mailto:accounts at intervolve.com.au>
>
> Website  www.intervolve.com.au <http://www.intervolve.com.au/>
>
>
> This email contains information that is confidential to the intended recipient. It may also contain information, which is subject to legal privilege. If you are not the intended recipient, you must not use, pass on or copy this message. We also ask that you notify the sender by email or telephone and destroy the original message. Thank you.
>
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