[AusNOG] Warrnambool exchange

Wed Nov 28 13:06:24 EST 2012

In message <CAMtDJDJ2E6Fdi_3ugTz4mtONUj3=XAq_kcQ2vSsdYVVuY4D7wg at mail.gmail.com>
, "Joshua D'Alton" writes:
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> *Seems a bit BS to me they are exempt from critical services...::*

A fire, as far as I can see, falls withing "Circumstances beyond
the control of the provider".  If it is determined that the fire
was caused by the actions/in-actions of a employee then it would
not be exempt.  The exemption would be provisional until there is
a determination of the fire's cause.

Mark

 (2)   Circumstances beyond the control of the provider may include (but are not limited to) the following circumstances:
                (a)    damage to a facility of the carriage service provider that is not caused by the carriage service provider;

> Dear Valued Partner
> 
> 
> The Carrier is working to manage the significant impact to services that
> has occurred as a result of a fire at an exchange in Warrnambool (Vic) last
> Thursday (November 22, 2012).
> 
> Due to the scale of the damage to network infrastructure caused by the
> fire, there has been a significant increase in the number of the services
> being reported as faulty. As a result, there has been some disruption to
> services and delays to normal installation and repair activities.
> 
> The Carrier has deployed emergency equipment to the area to assist in
> restoring services. Two Mobile Exchange on Wheels (MEOW) are on site and
> connecting services and a third is expected to start operating sometime
> today. A MEOW is a transportable ADSL2+ enabled exchange which can
> partially substitute for an existing exchange.
> 
> A number of Satellite Cell on Wheels and Cell on Wheels (for Mobile
> services) units are also helping provide other services to the region. The
> Carrier has restored mobile phone service to 90% of the area.
> 
> Services in Warrnambool and surrounding areas with FNNs in the following
> number ranges may have been affected:
> 
> 03 5220 0000 to 03 5239 8999
> 03 5380 1000 to 03 5380 1999
> 03 5263 0000 to 03 5267 3999
> 03 5459 7000 to 03 5467 2999
> 03 5287 1000 to 03 5289 7999
> 03 5520 2000 to 03 5529 5999
> 03 5321 9000 to 03 5321 9999
> 03 5551 0000 to 03 5599 8999
> 03 5340 6000 to 03 5363 9999
> 
> 
> As these circumstances were outside of the Carrier=92s control, the Carrier
> is claiming an exemption from compliance with time frames and performance
> standards required under the Telecommunications (Customer Service
> Guarantee) Standard 2011.
> 
> Subsequently, the Carrier is notifying customers that normal installation
> and repair time frames may not be met during the period from *22 November
> 2012 to 30 November 2012 inclusive *(based on the Carrier=92s estimated
> recovery schedule correct at the time of publication of this notice) and,
> under section 21 of the Telecommunications (Customer Service Guarantee)
> Standard 2011, the Carrier will be exempt from complying with performance
> standards during this period.
> 
> 
> 
> 
> 
> On Mon, Nov 26, 2012 at 7:11 PM, Daniel McConville <fourdegrees at gmail.com>w=
> rote:
> 
> > Well in this scenario mobile services are easier to restore or provide an
> > alternative (MEOW / SatCOW for example). If a fire fuses all the copper
> > together - that is a lot of work to restore individual services so this
> > Mayor fellow has some valid concerns. An OFDF melting is just as bad as a
> > Copper MDF Block.
> >
> > Sure Mobile Towers/Cells use fibre back haul, but they cover a smaller
> > area... and back haul can be microwave also.
> >
> > Just my 2c.
> >
> > -Dan
> >
> >
> >
> >
> > On Mon, Nov 26, 2012 at 1:58 PM, Damian Guppy <the.damo at gmail.com> wrote:
> >
> >> Hmmm,
> >>
> >> I wonder if these are then the same people who turn around and complain
> >> about wireless radiation making the children sick and giving every man a=
> nd
> >> his dog cancer, or the 'visual pollution' that the antennas/towers cause=
>  in
> >> order to use them.
> >>
> >> Damned if you do, damned if you dont.
> >>
> >> --Damian
> >>
> >>
> >> On Mon, Nov 26, 2012 at 10:37 AM, Jeffrey Sims <jeffy at tehintartubes.net>=
> wrote:
> >>
> >>> The whole tone of the article screams "What if the terrorists do it
> >>> again?", You know what if the exchange were made of cheese would the mi=
> ce
> >>> still eat it?
> >>>
> >>> We should be relying on Satellites and wireless, the crazy thing here
> >>> is, what if the ground station of the satellite catches fire? What if t=
> he
> >>> mobile tower falls over? It's all a large amount of "what ifs" and this
> >>> fire whilst preventable with FM200 realistically, you can plan for ever=
> y
> >>> eventuality but where do you draw the line? At the tin foil hat?
> >>>
> >>> I just think it must be re-election season down there because he's just
> >>> getting on his soap box asking for Minister Conroy to make his town fee=
> l
> >>> all warm and fuzzy with the satellite beams from the wireless towers wh=
> o
> >>> don't need power or fibre to feed them interbutts.
> >>>
> >>>
> >>> On Mon, Nov 26, 2012 at 1:17 PM, Damian Guppy <the.damo at gmail.com>wrote=
> :
> >>>
> >>>> Hmmm, yes. We should all move to wireless because of an outage that cu=
> t
> >>>> both physical lines and wireless (mobile) services, that will fix our
> >>>> problem! Some one give this guy an award.
> >>>>
> >>>> --Damian
> >>>>
> >>>>
> >>>> On Mon, Nov 26, 2012 at 10:01 AM, Ross Wheeler <ausnog at rossw.net>wrote=
> :
> >>>>
> >>>>>
> >>>>>
> >>>>> On Mon, 26 Nov 2012, Matt Perkins wrote:
> >>>>>
> >>>>>  Here we go.  It was only a matter of time.
> >>>>>>
> >>>>>> http://www.standard.net.au/**story/1144950/mayor-wants-**
> >>>>>> answers-over-telstra-**breakdown/?cs=3D12<http://www.standard.net.au=
> /story/1144950/mayor-wants-answers-over-telstra-breakdown/?cs=3D12>
> >>>>>>
> >>>>>
> >>>>> "Maybe we should be looking further ahead at satellite and wireless
> >>>>> links rather than relying on physical lines."
> >>>>>
> >>>>> <sarcasm>
> >>>>> Ahh, right, because satellites just can't fail. And even if they did,
> >>>>> you can courier a replacement there overnight. conroy is on record sa=
> ying
> >>>>> that "his" satellites "don't have latency problems"... so it all soun=
> ds
> >>>>> like the perfect solution.
> >>>>> </sarcasm>
> >>>>>
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> >>>>>
> >>>>
> >>>>
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> >>
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-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742                 INTERNET: marka at isc.org