[AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

[Sean K. Finn]

I'm  amazed that people still have front doors these days, let alone answer them to speak to actual people.

My philosophy is that if something is worth buying, it doesn't need someone to come knocking on my door to try and sell it.

I highly doubt that Telstra or any other respectable provider would be encouraging it.

I dare say that commission based door to door selling would be encouraging it. I don't blame the door-to-door person, its either create fabulous and shocking claims or don't eat next week.

I'd also suggest that it would be a dodgy Telstra reseller (or insert dodgy generic-ongoing-commission-based-reseller) behind putting the people in front of the doors to begin with.

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Darren Ward (darrward)
Sent: Thursday, May 10, 2012 1:34 PM
To: Jake Anderson; Matt Taylor
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

Getting off topic but worst D2D sales are energy related recently for blatant deceptive practices, "Australian Electricity Commission" came to the door to tell me how they were the official power utility and wanted to see my last bill to confirm we were getting the correct discounted rates and had been changed to the new contracts (which he happily could give me right then)  and easier billing system

Didn't want to hang around when I said I wanted to give the energy ombudsman and my current retail energy supplier a call :)



From: ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net> [mailto:ausnog-bounces at lists.ausnog.net]<mailto:[mailto:ausnog-bounces at lists.ausnog.net]> On Behalf Of Jake Anderson
Sent: Thursday, 10 May 2012 12:11 PM
To: Matt Taylor
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

Optus door to door recently have been saying they are "upgrading the telephone lines" in an area as a premise for getting people to sign up to HFC.

If somebody signs up under that, when the rep knows its false isn't that out and out fraud?
If the police started prosecuting these people for criminal fraud I imagine it'd go away pretty quickly and shouldn't require too much work on behalf of the police to get slam dunk convictions. Ok they are low range but still, gives the rookies a chance to run through the system.

get a copy of optus/whoever training materials, after they do a door2door in an area, get the new recruits to door knock and ask what happened. Collect statements, send 10 door2doors to jail and then try and bust optus on organised crime for allowing it to continue.

I don't have a problem with door to door sales, In the 5 years I have been living in my present house the only people who haven't started the conversation with a bold faced lie are real estate agents and god botherers, when a realestate agent is more honest than your reps you really should do something about it.

On 10/05/12 11:33, Matt Taylor wrote:
Well, the market is pretty much churn these days compared to new sales, so it wouldn't surprise me if anything is said to land the sale.

It's always been the case even with other providers such as Optus saying stuff like this. Sales staff (and customers) have little to no knowledge when it comes to DSL, cable distance and attenuation so flashy words like "faster speeds" would be quite attractive.

With ACCC, perhaps it would be ideal but it could come back saying as the individual staff member required more training?

Cheers,
Matt Taylor.

On 10/05/2012 11:29 AM, Christopher Pollock wrote:
This isn't new is it?  If I remember the days when I could stomach WP correctly, Telstra CSRs have been saying for years that Telstra would be faster because of $reasons.

Perhaps someone should be recording these things and ACCC-ing them.

--
Christopher Pollock,
io Networks Pty Ltd.
e. chris at ionetworks.com.au<mailto:chris at ionetworks.com.au>
p. 1300 1 2 4 8 16
d. 07 3188 7588
m. 0410 747 765
skype: christopherpollock
twitter.com/chrisionetworks<http://twitter.com/chrisionetworks>
http://www.ionetworks.com.au
In-house, Outsourced.

On Thu, May 10, 2012 at 11:19 AM, Sam <samantha at smellyblackdog.com.au<mailto:samantha at smellyblackdog.com.au>> wrote:
We had a loss of a customer today who when I asked why they churned away, gave me the following response

The data limit is the same, but the salesperson claims that the internet speed will be quicker as the Telstra exchange (only for their customers apparently) is closer to my house.
So is this a new ploy by Telstra to make such  statements?


Sam

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