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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Bruce / Nicolas,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Can you send me a quick summary of the issues you are facing along with any of the request ID’s off list, and I will pass this on to the relevant parties to follow up for you.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=886 style='width:664.55pt;border-collapse:collapse'><tr><td width=187 valign=top style='width:140.1pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal style='text-autospace:none'><span style='color:#1F497D'><img width=170 height=35 id="Picture_x0020_1" src="cid:image001.png@01CCF7A3.142A7B00" alt="cid:image001.png@01CC4D22.B2710580"></span><span style='font-family:"Verdana","sans-serif";color:#0082C8'><o:p></o:p></span></p></td><td width=699 valign=top style='width:524.45pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal style='text-autospace:none'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:gray'>Eric Cheng</span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:gray'> Product Manager TWI and Data</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Data and Broadband | Products and Marketing | Telstra Wholesale<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span lang=FR style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>PHONE +61 2 8576 8548| MOBILE +61 424 781 615| EMAIL <a href="mailto:martin.s.rowell@telstrawholesale.com">eric.cheng@telstrawholesale.com</a></span><span lang=FR style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Bruce Forster<br><b>Sent:</b> Thursday, 1 March 2012 8:37 AM<br><b>To:</b> ausnog@ausnog.net<br><b>Subject:</b> [AusNOG] Telstra BDAS service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi noggers,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Just wondering if others out there are having some problems with getting tickets worked on at Telstra from the BDAS level 2 team.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I lodged a ticket on Friday the 24<sup>th</sup>, by Wednesday 29<sup>th</sup> still no action on the ticket, no one could give me an eta, and I spent about 1.5 hours on hold one session was about an hour on hold to talk to someone.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They normally provide amazing response times and have great service I’m just wondering what’s going on? Can’t get a real answer out of Telstra and have been told I just have to wait..<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(in before updating prefix-lists)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Bruce<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>