[AusNOG] Telstra manipulating DNS to block botnets

[Mark Andrews]

In message <4FDAB38F.5010705 at layer10.com.au>, Paul Brooks writes:
> On 15/06/2012 12:56 PM, Martin - StudioCoast wrote:
> >
> >
> > My view is there are numerous options available to an ISP to deal with thes
> e sorts
> > of issues without putting a sledgehammer to net neutrality.
> >
> > Contacting the customer for example....
> 
> Would be nice if contacting the customer was easy, but its not.
> Apparently only around 1 customer in 7 reads their ISP-provided email address
> , and
> most don't read a monthly invoice because of automatic direct debit.
> Plus we've taught them to ignore calls from call centres claiming 'Hi, I'm fr
> om (large
> ISP) and I'm here to help you, we've detected that your machine is infected w
> ith a
> virus, let me step you through the steps to clean it" while occasionally the 
> call gets
> reported to the ACCC ScamWatch site.
> 
> Apart from sending a tech around to knock on the customer's door, contacting 
> the
> customer isn't always easy or automatable.

It's always automatable.  Quarantine the client.  They will call
you if they don't see the self help pages in the quarantine walled
garden.

Mark
-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742                 INTERNET: marka at isc.org