[AusNOG] Telstra manipulating DNS to block botnets

[Paul Brooks]

On 15/06/2012 12:56 PM, Martin - StudioCoast wrote:
>
>
> My view is there are numerous options available to an ISP to deal with these sorts
> of issues without putting a sledgehammer to net neutrality.
>
> Contacting the customer for example....

Would be nice if contacting the customer was easy, but its not.
Apparently only around 1 customer in 7 reads their ISP-provided email address, and
most don't read a monthly invoice because of automatic direct debit.
Plus we've taught them to ignore calls from call centres claiming 'Hi, I'm from (large
ISP) and I'm here to help you, we've detected that your machine is infected with a
virus, let me step you through the steps to clean it" while occasionally the call gets
reported to the ACCC ScamWatch site.

Apart from sending a tech around to knock on the customer's door, contacting the
customer isn't always easy or automatable.

P.