[AusNOG] Suspected routing issue at TPG

[Jared Hirst]

We first raised it at 8:30am and I'm yet to get a reply or any
acknowledgement stating it's being looked at :( all I have is a ticket ID

Kindest Regards,
Jared Hirst

Servers Australia Pty Ltd

Phone: 02 4307 4200
Fax: 02 4307 4201
Web: http://www.serversaustralia.com.au

On 01/09/2011, at 11:25 AM, Peter Tiggerdine <ptiggerdine at gmail.com> wrote:

>From someone that works in a NOC, 2 hours is very resonable. Not certain how
other's see things, but with the list of jobs we have, 2 hours for a Sev2 is
entirely possible. Response is probably 30mins, but who know where the
problem might be.

Just my $0.02

Peter Tiggerdine.
On Thu, Sep 1, 2011 at 9:10 AM, Matthew Maxwell <matt at xembler.org> wrote:

> I raised this with a direct contact and it should now be sorted. If
> anybody wants details ask off list. Cheers.
>
> Sent from my iPhone.
>
> On 01/09/2011, at 11:08, Noel Butler <noel.butler at ausics.net> wrote:
>
> > On Thu, 2011-09-01 at 10:54 +1000, Jared Hirst wrote:
> >>
> >> Yes we are having the same issue, talking to the TPG NOC has been
> useless, they have given me an ETA of 2 HOURS!!!!!
> >>
> >>
> >>
> >> Not happy! If anyone has a direct NOC contact please let me know.
> >>
> >
> > Two hours and your bitching?
> > I think that's not too bad compared to certain carriers
> > What do you think demanding a contact so you ring and hassle them is
> going to do, get it  fixed it any faster? pffft go for a coffee
> >
> >
> >
> >
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