<html><head></head><body bgcolor="#FFFFFF"><div>We first raised it at 8:30am and I'm yet to get a reply or any acknowledgement stating it's being looked at :( all I have is a ticket ID</div><div><br><div>Kindest Regards,</div>
<div>Jared Hirst</div><div><br></div><div>Servers Australia Pty Ltd</div><div><br></div><div>Phone: 02 4307 4200</div><div>Fax: 02 4307 4201</div><div>Web: <a href="http://www.serversaustralia.com.au">http://www.serversaustralia.com.au</a></div>
</div><div><br>On 01/09/2011, at 11:25 AM, Peter Tiggerdine <<a href="mailto:ptiggerdine@gmail.com">ptiggerdine@gmail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div>From someone that works in a NOC, 2 hours is very resonable. Not certain how other's see things, but with the list of jobs we have, 2 hours for a Sev2 is entirely possible. Response is probably 30mins, but who know where the problem might be.</div>
<div> </div>
<div>Just my $0.02<br></div>
<div> </div>
<div>Peter Tiggerdine.<br></div>
<div class="gmail_quote">On Thu, Sep 1, 2011 at 9:10 AM, Matthew Maxwell <span dir="ltr"><<a href="mailto:matt@xembler.org">matt@xembler.org</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">I raised this with a direct contact and it should now be sorted. If<br>anybody wants details ask off list. Cheers.<br>
<br>Sent from my iPhone.<br>
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<div></div>
<div class="h5"><br>On 01/09/2011, at 11:08, Noel Butler <<a href="mailto:noel.butler@ausics.net">noel.butler@ausics.net</a>> wrote:<br><br>> On Thu, 2011-09-01 at 10:54 +1000, Jared Hirst wrote:<br>>><br>
>> Yes we are having the same issue, talking to the TPG NOC has been useless, they have given me an ETA of 2 HOURS!!!!!<br>>><br>>><br>>><br>>> Not happy! If anyone has a direct NOC contact please let me know.<br>
>><br>><br>> Two hours and your bitching?<br>> I think that's not too bad compared to certain carriers<br>> What do you think demanding a contact so you ring and hassle them is going to do, get it fixed it any faster? pffft go for a coffee<br>
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