<html><head></head><body bgcolor="#FFFFFF"><div>I've recently had the same issue with the Helensvale exhange. You're not alone on this annoyance. <br><br><div>Sent from my iPhone. </div></div><div><br>On 15/11/2011, at 13:33, Keith Anderson <<a href="mailto:keitha@apcs.com.au">keitha@apcs.com.au</a>> wrote:<br><br></div><div></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">Hi All,</span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><br></span></div></span><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">We have 6 customers hanging off Cessnock Exchange, all with ADSL speed problems.</span><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><br></span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">Telstra came back with DSLAM congestion and</span><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "> </span><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">it couldn't or wouldn't be fixed.</span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><span class="Apple-style-span" style="color: rgb(20, 20, 20); line-height: 18px; font-family: LucidaGrande; font-size: medium; ">Telstra currently have no plans to upgrade this DSLAM</span></span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><span class="Apple-style-span" style="color: rgb(20, 20, 20); line-height: 18px; font-family: LucidaGrande; font-size: medium; "><br></span></span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">One customer went to the local member and to cut a long story short - <br>ended up with the Telstra Retail lady suggesting a migration to ADSL2+ <br>with BigPond to overcome the problem.</span></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif">So just to recap:</font></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; ">To fix my customers problem, I have to take my customer off Telstra Wholesale network and let my customer connect direct with Telstra Retail and my customer that is now not my customer will be fixed.</span></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif">I don't understand why it makes Telstra feel good to screw over its Wholesale customers.</font></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; "><span class="Apple-style-span" style="font-family: Helvetica; border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; -webkit-text-decorations-in-effect: underline; "><div><b><b><b><b><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: 800; -webkit-text-decorations-in-effect: none; "><div><b><p class="MsoNormal" style="font-family: Helvetica; "><b><span lang="EN-US">Thanks Keith</span></b></p><p class="MsoNormal" style="font-family: Helvetica; "><b><span lang="EN-US"><br class="Apple-interchange-newline">Keith Anderson</span></b><span lang="EN-US"><br><b>Managing Director</b><span style="color: teal; "> | <a href="http://www.apcs.com.au/">APCS</a> / </span></span><span lang="EN-US"><a href="http://www.wip.net.au/">WIP</a><br>Australia Power Control Systems<br>Wholesale Internet Provider</span></p><p class="MsoNormal" style="font-family: Helvetica; "><span lang="EN-US">Coffs Harbour Media Centre<br>2 Peterson Road,<br>Coffs Harbour NSW 2450</span></p><p class="MsoNormal" style="font-family: Helvetica; "></p></b></div></span></font></b></b></b></b></div></span></span><span class="Apple-style-span" style="font-weight: 900; "><b><b><b><b><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: 800; -webkit-text-decorations-in-effect: none; "><div style="display: inline !important; "><b><p class="MsoNormal" style="display: inline !important; "><span lang="EN-US"><strong>T:</strong> 1300 3000 56 | <strong style="font-family: Helvetica; "><span style="font-family: Cambria; ">F:</span></strong> 1300-765-427<br></span></p></b></div></span></font></b></b></b></b></span><span class="Apple-style-span" style="font-family: Helvetica; font-weight: 900; "><b><b><b><b><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: 800; -webkit-text-decorations-in-effect: none; "><div style="display: inline !important; "><b><p class="MsoNormal" style="display: inline !important; "><span lang="EN-US"><strong style="font-family: Helvetica; "><span style="font-family: Cambria; ">E:</span></strong> <a href="mailto:keitha@apcs.com.au">keitha@apcs.com.au</a></span></p></b></div></span></font></b></b></b></b></span><span class="Apple-style-span" style="font-family: Helvetica; border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; -webkit-text-decorations-in-effect: underline; "></span><span class="Apple-style-span" style="font-weight: 900; -webkit-text-decorations-in-effect: underline; "><div><b><b><b><b><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: 800; -webkit-text-decorations-in-effect: none; "><div><b></b></div></span></font></b></b></b></b></div></span></span><span class="Apple-style-span" style="font-family: Helvetica; border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; -webkit-text-decorations-in-effect: underline; "><div><b><b><b><b><font class="Apple-style-span" color="#144FAE"><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: 800; -webkit-text-decorations-in-effect: none; "><div><b><p class="MsoNormal"><span lang="EN-US"><br></span></p><p class="MsoNormal" style="font-family: Helvetica; "><span class="Apple-style-span" style="font-weight: normal; "><b></b></span><b><br class="Apple-interchange-newline"><span></span><span></span><span></span><span></span><span></span><span></span><span><PastedGraphic-2.tiff></span><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="font-weight: 900; "></span></span></b></p><div style="font-family: Helvetica; "><b><b><b><b><b><b><b><p class="MsoNormal"><i><span lang="EN-US" style="font-size: 9pt; color: gray; "><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">Disclaimer: This email may be confidential and/or privileged. 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