[AusNOG] Help! How to stop a mistaken line disconnection (iiNet/Telstra/contractors)

[Daniel Trembath]

Because I was on a grandfathered plan, and because I'm moving to a naked 
DSL service at he new location it made sense to somebody or some system 
that my phone service wasn't needed and could be shut down immediately, 
even though the rest isn't happening for weeks.

But I understand the situation iiNet is in. It's a weekend. It's already 
bumped through provisioning, off to Telstra, and god knows where from 
there. So tracking down whoever it is going to plug or prod is hard.

Still trying though.

Does anyone know what kind of Telstra/contractor staff member is likely 
to visit the exchange, and what they'll be doing? As you said they 
probably wont listen to me, but I can try.

Cheers,
dan



On 11/09/2010 6:06 PM, Tom Storey wrote:
> If this is a mistake on iiNets part, they should really foot the bill to get you re-connected again during the time you were meant to have service.
>
> IMO its as simple as that. :-)
>
> Call them, ask to speak to a team leader/manager, and if they arent prepared to play ball you could cause them some pain by going to the TIO.
>
> Otherwise, in desperation, you could hang around out the front of the exchange, bring some documentation to prove that the line is yours, try and catch the tech thats going to do it and try to convince them not to do it as its a mistake. If youre friendly with them it might work. Could be a long wait though...
>
> Otherwise, I dont think theres much you could do, but Im not a provisioning expert. If youre lucky you might hear from someone who can give you more thought out/definitive advice. :-)
>
> On 11/09/2010, at 3:54 PM, Daniel Trembath wrote:
>
>> Hi,
>>
>> Can anyone offer any words of advice in this situation?
>>
>> iiNet provisioning has mistakenly asked (Telstra|contractors) to
>> disconnect my phone/adsl service a couple of weeks early.
>>
>> As best as I can tell this is likely to happen some time Monday. Then
>> I'll have to push things up hill to get another line connected, adsl
>> provisioned, with a turn around of who knows what. Then do it all again
>> for the move when it was supposed to happen.
>>
>>
>> Does anyone have any suggestion of how I might try and intercept this
>> before it goes actioned? As unlikely as my chances are I'm staring down
>> a couple of weeks without internet here at home/work.
>>
>> Obviously iiNet is no help as the request is 2-3 companies away by now.
>>
>>
>> I have some limited experience with the staff at my local exchange
>> (Hawthorn) thanks to the excellent telecoms museum there.
>>
>> I will beg, borrow, steal, sacrifice and pray at this point. Is there
>> anything I could do down to exchange Monday that might stop this happening?
>>
>> Cheers,
>> dan
>>
>>
>>
>>
>>
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>

-- 

Daniel Trembath
danielt at 314.net.au
+61 419 153 623