[AusNOG] Help! How to stop a mistaken line disconnection (iiNet/Telstra/contractors)

[Jason Martin]

What exactly are iiNet doing to your service on Monday?

Disconnection of a service does not necessarily mean an exchange visit for jumpering.

Even if it did, waiting outside the exchange all day and hassling every tech coming/going is highly unlikely to yield any result.

Based on what you've posted, I don't see why iiNet shouldn't assist you. If  it's their mistake and they've initiated a change request when they shouldn't have, they can also cancel said request. Ask for a supervisor.


Jason


On 11/09/2010, at 15:54, Daniel Trembath <danielt at 314.net.au> wrote:

> Hi,
> 
> Can anyone offer any words of advice in this situation?
> 
> iiNet provisioning has mistakenly asked (Telstra|contractors) to 
> disconnect my phone/adsl service a couple of weeks early.
> 
> As best as I can tell this is likely to happen some time Monday. Then 
> I'll have to push things up hill to get another line connected, adsl 
> provisioned, with a turn around of who knows what. Then do it all again 
> for the move when it was supposed to happen.
> 
> 
> Does anyone have any suggestion of how I might try and intercept this 
> before it goes actioned? As unlikely as my chances are I'm staring down 
> a couple of weeks without internet here at home/work.
> 
> Obviously iiNet is no help as the request is 2-3 companies away by now.
> 
> 
> I have some limited experience with the staff at my local exchange 
> (Hawthorn) thanks to the excellent telecoms museum there.
> 
> I will beg, borrow, steal, sacrifice and pray at this point. Is there 
> anything I could do down to exchange Monday that might stop this happening?
> 
> Cheers,
> dan
> 
> 
> 
> 
> 
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