[AusNOG] Hostile act by an Australian ISP

[Daniel Brown]

I wouldn't name and shame straight up, it may have been a innocent mistake /
accident and a quick resolution may ensue.

 

I would escalate it by all means, just do it objectively as its innocent
until proven guilty, especially if this directly affecting the customers'
business/ability to trade, this could cause some big ramifications to all
included if not conducted with due process.

 

From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Shadbolt
Sent: Friday, 12 November 2010 1:18 PM
To: Darren.Moss at em3.com.au
Cc: Skeeve Stevens; ausnog at ausnog.net; ausnog-bounces at lists.ausnog.net
Subject: Re: [AusNOG] Hostile act by an Australian ISP

 

Name & Shame :)



On Fri, Nov 12, 2010 at 1:31 PM, Darren Moss <Darren.Moss at em3.com.au> wrote:

Hi Skeeve,

The first thing I would be doing is getting an escalation with the dirty
provider and ensuring their management knows of the actions taken by their
staff.

The risk of a legal claim is something they will want to avoid, especially
if this is affecting or impacting the clients business.

Write up a draft and have your lawyer send it through if you want maximum
effect quickly.

The supplier has no right to affect the clients business in a malicious way
as it sounds from your email.

Have your client keep tabs on the impact / loss sustained in case it doesn't
get resolved quickly.

If they have any sense or don't want to risk being publicly identified in
any subsequent legal action, they will stop their current course of action.

We have an excellent barrister :)

Hope this helps.


Regards,


Darren Moss
General Manager
Australia and New Zealand

em3 People and Technology, Managed Technology Experts

[p] 1300 131 083 extension 105 [f] 03 9017 2287
[e] Darren.Moss at em3.com.au [w] www.em3.com.au
PO Box 2333, Moorabbin VIC 3189

New Zealand Airedale Street, Auckland City
[p] 0800 888 285 [f] 09 887 0273
PO Box 39573, Howick 2045

DataCentre Hosting | Managed Software | My Hosted Exchange | GoVoIP |
MailProtect

Send via my wireless Blackberry on MyHostedExchange.com.au


-----Original Message-----
From: Skeeve Stevens <Skeeve at eintellego.net>
Sender: "ausnog-bounces at lists.ausnog.net" <ausnog-bounces at lists.ausnog.net>
Date: Fri, 12 Nov 2010 13:17:09
To: 'ausnog at ausnog.net'<ausnog at ausnog.net>
Subject: [AusNOG] Hostile act by an Australian ISP

Ok briefly,

A customer of ours is multi-homed.

There has been a breakdown in the relationship with one of their suppliers
due to a billing dispute and their interconnection has been shut down.

This I do not have a problem with - its up to them to resolve it.

But, due to my customer having another upstream, this supplier is announcing
some of my customers ranges into their upstream (Pacnet) and Pipe peering -
essentially poisoning their routing and damage their ability to function.

The supplier never previously announced the ranges as they were announced by
my customers routers, so they've maliciously started announcing them.

This, in my opinion is equivalent to denial-of-service due to a commercial
dispute.

My next steps are to contact their upstreams and inform them the provider
does not have the permission to announce these ranges and to please stop
them announcing them.  I will then contact Pipe to have them do the same.

Anyone have any other ideas?

...Skeeve
--
>From the Blackberry Bold 9700 of Skeeve Stevens
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