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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I wouldn’t name and shame straight up, it may have been a innocent mistake / accident and a quick resolution may ensue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I would escalate it by all means, just do it objectively as its innocent until proven guilty, especially if this directly affecting the customers’ business/ability to trade, this could cause some big ramifications to all included if not conducted with due process.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Matt Shadbolt<br><b>Sent:</b> Friday, 12 November 2010 1:18 PM<br><b>To:</b> Darren.Moss@em3.com.au<br><b>Cc:</b> Skeeve Stevens; ausnog@ausnog.net; ausnog-bounces@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Hostile act by an Australian ISP<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Name & Shame :)<br><br><o:p></o:p></p><div><p class=MsoNormal>On Fri, Nov 12, 2010 at 1:31 PM, Darren Moss <<a href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Hi Skeeve,<br><br>The first thing I would be doing is getting an escalation with the dirty provider and ensuring their management knows of the actions taken by their staff.<br><br>The risk of a legal claim is something they will want to avoid, especially if this is affecting or impacting the clients business.<br><br>Write up a draft and have your lawyer send it through if you want maximum effect quickly.<br><br>The supplier has no right to affect the clients business in a malicious way as it sounds from your email.<br><br>Have your client keep tabs on the impact / loss sustained in case it doesn't get resolved quickly.<br><br>If they have any sense or don't want to risk being publicly identified in any subsequent legal action, they will stop their current course of action.<br><br>We have an excellent barrister :)<br><br>Hope this helps.<br><br><br>Regards,<br><br><br>Darren Moss<br>General Manager<br>Australia and New Zealand<br><br>em3 People and Technology, Managed Technology Experts<br><br>[p] 1300 131 083 extension 105 [f] 03 9017 2287<br>[e] <a href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</a> [w] <a href="http://www.em3.com.au" target="_blank">www.em3.com.au</a><br>PO Box 2333, Moorabbin VIC 3189<br><br>New Zealand Airedale Street, Auckland City<br>[p] 0800 888 285 [f] 09 887 0273<br>PO Box 39573, Howick 2045<br><br>DataCentre Hosting | Managed Software | My Hosted Exchange | GoVoIP | MailProtect<br><br>Send via my wireless Blackberry on <a href="http://MyHostedExchange.com.au" target="_blank">MyHostedExchange.com.au</a><o:p></o:p></p><div><div><p class=MsoNormal><br>-----Original Message-----<br>From: Skeeve Stevens <<a href="mailto:Skeeve@eintellego.net">Skeeve@eintellego.net</a>><br>Sender: "<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>" <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>><br>Date: Fri, 12 Nov 2010 13:17:09<br>To: '<a href="mailto:ausnog@ausnog.net">ausnog@ausnog.net</a>'<<a href="mailto:ausnog@ausnog.net">ausnog@ausnog.net</a>><br>Subject: [AusNOG] Hostile act by an Australian ISP<br><br>Ok briefly,<br><br>A customer of ours is multi-homed.<br><br>There has been a breakdown in the relationship with one of their suppliers due to a billing dispute and their interconnection has been shut down.<br><br>This I do not have a problem with - its up to them to resolve it.<br><br>But, due to my customer having another upstream, this supplier is announcing some of my customers ranges into their upstream (Pacnet) and Pipe peering - essentially poisoning their routing and damage their ability to function.<br><br>The supplier never previously announced the ranges as they were announced by my customers routers, so they've maliciously started announcing them.<br><br>This, in my opinion is equivalent to denial-of-service due to a commercial dispute.<br><br>My next steps are to contact their upstreams and inform them the provider does not have the permission to announce these ranges and to please stop them announcing them. I will then contact Pipe to have them do the same.<br><br>Anyone have any other ideas?<br><br>...Skeeve<br>--<br>From the Blackberry Bold 9700 of Skeeve Stevens<br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br clear=all><br>-- <br><b><a href="http://mattlog.net" target="_blank">mattlog.net</a></b><o:p></o:p></p></div></body></html>