[AusNOG] pipe melb dc outage

[McDonald Richards]

Hi Guys,

Just want to let everyone know that this site is back on mains power,
generators are online and all systems are back to normal.

We'll be sending a detailed incident report to customers once all the
information has been collated but if anyone has any further problems please
give us a call.

McDonald Richards
CTO
Vocus Communications Ltd

Level 1, 189 Miller St
North Sydney, NSW 2060
T: +61 2 8117 5909
www.vocus.com.au
ASX: VOC


On 10/12/10 12:03 PM, "James Troy (PageUp/AU/VIC)" <jamest at pageuppeople.com>
wrote:

> You have to love the spin the media puts on these things, we were affected by
> the datacom/globalcenter issue earlier this year and the amount of spin put on
> that was ridiculous.
> 
> James Troy
> 
> System / Network administrator
> 
> P: +613 8677 3735
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> F: +613 9923 6112
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> 
> Level 10, 91 William Street
> 
> Melbourne VIC 3000 Australia
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> From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net]
> On Behalf Of Greg Lipschitz
> Sent: Friday, 10 December 2010 11:16 AM
> To: ausnog at ausnog.net
> Subject: Re: [AusNOG] pipe melb dc outage - Email found in subject
> 
> Let¹s get the facts straight here folks. Techs were not turned away.
> 
> We were advised that the VESDA system was currently in a state where it was
> not able to be disabled immediately and therefore, it was not safe to allow
> personnel in to the DC in the off chance that the VESDA system triggered.
> 
> The DC operators were working with the relevant Fire System company to ensure
> the VESDA system in the DC was prior to letting personnel back in to the DC.
> 
> DC Staff were extremely helpful and provided us with the information we needed
> in order to restore services in a timely manner whilst ensuring the safety of
> equipment and personnel.
> 
> When our team left the site, the site manager advised that the site was going
> to remain on Generator Power until such time that the Power Authority had
> satisfied him that it was safe to return mains power to the site.
> 
> Regards,
> 
> Greg Lipschitz
> Director
> 
> Summit IT Management
> A Division of The Summit Group (Australia) Pty Ltd
> Œreach your peak¹
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> Phone (Australia):    1300 049 749
> Phone (US & Canada): (321) 216 3844
> E-mail:      greg at thesummitgroup.com.au
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> Address:   P.O. Box 3225
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>                   Melbourne, Australia
>                   3109
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> From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net]
> On Behalf Of Noel Butler
> Sent: Friday, 10 December 2010 10:52 AM
> To: ausnog at ausnog.net
> Subject: [AusNOG] pipe melb dc outage
> 
> http://www.itnews.com.au/News/241281,pipe-dc2-data-centre-blacks-out.aspx
> 
> The nice bit being "Sources told iTnews that customer techs were being turned
> away from entering the facility to check on their equipment immediately after
> the restoration of back-up power."
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