[AusNOG] OT: Regulator rings the changes for telcos, isps

[Michael Richardson]

I think Daniel raises some really good points here. Although it's better
than it was, I feel there are still many telcos that operate not in the
interests of the consumer. As time goes by and the industry matures further,
I think we'll see more unacceptable players being filtered out, and good
providers gaining ground.

If there is a real problem with customer service in an industry, an open
market *will* sort it out. It always has. To me this is no more than the
government interfering further in a market it doesn't understand, and won't
even bother to try.

On Thu, Apr 22, 2010 at 8:55 AM, Daniel Hood <dsmhood at gmail.com> wrote:

> Sorry, the last statement sounded very negative... Not wanting to flame
> SP's.
>
> I don't mind at all having to deal with Telco's either and usually
> defend them, when the "kick your telco" convo's arise. It takes a lot
> of organisation and technical expertise to keep these networks up and
> running as they are and you guys don't have the choice when outages
> arise. A lot of the Aussie SP's are making quite a lot more effort
> then the "let's just scrap by" attempt.
>
> Keep it up!
>
> Regards,
>
> Daniel
>
> On Thu, Apr 22, 2010 at 1:12 AM, Mark Newton <newton at internode.com.au>
> wrote:
> >
> > On 21/04/2010, at 10:41 PM, Sean K. Finn wrote:
> >
> > Exactly what problem is this fixing? How many rouge network operators or
> > ISP’s even exist here?
> >
> > Understand that we have a Government who perceives telcos as enemies
> > who need to be vanquished, and who will use legislation as weaponry to
> > reach that goal.
> > They have a picture in their minds about what an ISP/Telco is supposed to
> > be.  Our industry currently doesn't match that picture, largely because
> they
> > don't know what they're doing and they've just made the picture up.
>  Their
> > world view says that Telcos are lazy and recalcitrant for making no moves
> > towards conforming with that picture over the last two decades, and since
> > we're clearly not going to do it voluntarily they will continue to attack
> > this
> > industry through regulation until we line up with the picture, or
> > until they're
> > made to stop for some other reason.
> > Anyway, it's easy to attack us, because Telcos never fight back.  Free
> kicks
> > all 'round.
> > Fundamentally, they view us as gatekeepers to the network, with a
> > responsibility to control it.
> > From that standpoint, they hold us responsible for our customers making
> > uneducated decisions against their best interests;  For our customers
> > breaching copyright;  For our customers viewing websites that offend
> them;
> > For our customers running insecure malware-infested systems at home.
> > In each instance we say, "We try our best to help them, but at the end of
> > the day we're just conduits, providing internet access. Customers decide
> > how they use it, we have no control over that."
> > And, at a very deep level, this Government simply doesn't agree.
> >   - mark
> >
> > --
> > Mark Newton                               Email:
> newton at internode.com.au
> > (W)
> > Network Engineer                          Email:  newton at atdot.dotat.org
> >  (H)
> > Internode Pty Ltd                         Desk:   +61-8-82282999
> > "Network Man" - Anagram of "Mark Newton"  Mobile: +61-416-202-223
> >
> >
> >
> >
> >
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> >
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