I think Daniel raises some really good points here. Although it's better than it was, I feel there are still many telcos that operate not in the interests of the consumer. As time goes by and the industry matures further, I think we'll see more unacceptable players being filtered out, and good providers gaining ground. <div>
<br></div><div>If there is a real problem with customer service in an industry, an open market <i>will</i> sort it out. It always has. To me this is no more than the government interfering further in a market it doesn't understand, and won't even bother to try. <br>
<br><div class="gmail_quote">On Thu, Apr 22, 2010 at 8:55 AM, Daniel Hood <span dir="ltr"><<a href="mailto:dsmhood@gmail.com">dsmhood@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Sorry, the last statement sounded very negative... Not wanting to flame SP's.<br>
<br>
I don't mind at all having to deal with Telco's either and usually<br>
defend them, when the "kick your telco" convo's arise. It takes a lot<br>
of organisation and technical expertise to keep these networks up and<br>
running as they are and you guys don't have the choice when outages<br>
arise. A lot of the Aussie SP's are making quite a lot more effort<br>
then the "let's just scrap by" attempt.<br>
<br>
Keep it up!<br>
<br>
Regards,<br>
<div class="im"><br>
Daniel<br>
<br>
On Thu, Apr 22, 2010 at 1:12 AM, Mark Newton <<a href="mailto:newton@internode.com.au">newton@internode.com.au</a>> wrote:<br>
><br>
</div><div><div></div><div class="h5">> On 21/04/2010, at 10:41 PM, Sean K. Finn wrote:<br>
><br>
> Exactly what problem is this fixing? How many rouge network operators or<br>
> ISP’s even exist here?<br>
><br>
> Understand that we have a Government who perceives telcos as enemies<br>
> who need to be vanquished, and who will use legislation as weaponry to<br>
> reach that goal.<br>
> They have a picture in their minds about what an ISP/Telco is supposed to<br>
> be. Our industry currently doesn't match that picture, largely because they<br>
> don't know what they're doing and they've just made the picture up. Their<br>
> world view says that Telcos are lazy and recalcitrant for making no moves<br>
> towards conforming with that picture over the last two decades, and since<br>
> we're clearly not going to do it voluntarily they will continue to attack<br>
> this<br>
> industry through regulation until we line up with the picture, or<br>
> until they're<br>
> made to stop for some other reason.<br>
> Anyway, it's easy to attack us, because Telcos never fight back. Free kicks<br>
> all 'round.<br>
> Fundamentally, they view us as gatekeepers to the network, with a<br>
> responsibility to control it.<br>
> From that standpoint, they hold us responsible for our customers making<br>
> uneducated decisions against their best interests; For our customers<br>
> breaching copyright; For our customers viewing websites that offend them;<br>
> For our customers running insecure malware-infested systems at home.<br>
> In each instance we say, "We try our best to help them, but at the end of<br>
> the day we're just conduits, providing internet access. Customers decide<br>
> how they use it, we have no control over that."<br>
> And, at a very deep level, this Government simply doesn't agree.<br>
> - mark<br>
><br>
> --<br>
> Mark Newton Email: <a href="mailto:newton@internode.com.au">newton@internode.com.au</a><br>
> (W)<br>
> Network Engineer Email: <a href="mailto:newton@atdot.dotat.org">newton@atdot.dotat.org</a><br>
> (H)<br>
> Internode Pty Ltd Desk: +61-8-82282999<br>
> "Network Man" - Anagram of "Mark Newton" Mobile: +61-416-202-223<br>
><br>
><br>
><br>
><br>
><br>
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