[AusNOG] OT: Regulator rings the changes for telcos, isps

[Sean K. Finn]

Regulator rings the changes for telcos:

http://www.brisbanetimes.com.au/business/regulator-rings-the-changes-for-telcos-20100420-srrb.html

"TELEPHONE, mobile and internet providers will face hefty fines for breaching tough new customer service standards that will replace cumbersome voluntary industry codes.
Amendments to the Telecommunications Act will give the Australian Communications and Media Authority power to write consumer protection regulations and issue penalties of up to $250,000 for corporations and $50,000 for individuals in breach of the standards.
At the moment ACMA can issue infringement notices to broadcasters, but only has power to issue a formal warning to telecommunications companies before pursuing matters through the courts.
The Communications Minister, Stephen Conroy, said the changes would stem the flow of complaints made to the Telecommunications Industry Ombudsman; there had been a 118 per cent increase in customer service complaints last yea......"


More in the article.

Exactly what problem is this fixing? How many rouge network operators or ISP's even exist here?


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20100421/ae98d94b/attachment.html>