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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>If the BGP sessions on the provider are configured wrong
(resulting in routing loops, complete loss of service), is that not a fault?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Brett O'Hara [mailto:brett@fj.com.au] <br>
<b>Sent:</b> Tuesday, 4 November 2008 9:42 AM<br>
<b>To:</b> Campbell, Alex<br>
<b>Cc:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Primus BGP support<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All, Alex,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Just to clarify. BGP Faults are indeed 7x24 and will
be escalated urgently and appropriately.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>BGP Installation support is only available Monday-Friday,
9am-5pm without prior arrangement.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>This communication was obviously not made clear and we
apologise for the confusion.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Regards,<o:p></o:p></p>
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<p class=MsoNormal> Brett<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>IP Engineer<o:p></o:p></p>
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<p class=MsoNormal>Primus Telecom<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>2008/11/1 Campbell, Alex <<a
href="mailto:Alex.Campbell@ogilvy.com.au">Alex.Campbell@ogilvy.com.au</a>><o:p></o:p></p>
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<div>
<p>Hi all,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>We have recently started buying transit from Primus in their Melbourne
DC. We have come across a BGP issue with their service and their NOC is
telling us that they only do BGP support 9am-5pm Monday-Friday. I guess
they figure that BGP issues are very friendly and usually only arise during
business hours.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>This is especially frustrating since I actually asked their business
development manager during the sales process "does Primus have a 24x7 NOC
we can contact, staffed by engineers capable of troubleshooting BGP issues
etc" and he said yes.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Has anyone else had similar experiences with Primus? Does this seem
reasonable?<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Cheers,<o:p></o:p></p>
<p> <o:p></o:p></p>
<p><span style='color:#888888'>Alex <o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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