[AusNOG] Love a Friday Afternoon Screw-up.
support at twig.com.au
Fri Nov 20 16:40:53 EST 2020
There must be an easier way. !
Existing Commander commander, utilising Port 1 of a Opticomm PON/FTU
I have a new client, that was supposed to be provisioned on Port 2 of
same PON. Opticomm all OK with this.
Exetel provisioned accidentally to Port 1, thus trashed the config for
working /existing client, obviously they are down now. Exetel has now
provisioned correctly to Port 2. Thus port 1 vacant.
Now I am having issues getting Level 1 customer support at Commander
understand that Port 1 needs to be re-provisioned. They are just
repeating that I have to put the old username and password back into the
modem. Which was not touched.!
Anyone has this and know a quick way to get this settled, Port 1 client
is p'ed off to say the least.
Anyone on Commander NOC here?
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