[AusNOG] Foxtel v Opticomm

Craig Askings craig at askings.com.au
Sat Aug 8 14:38:48 EST 2020

Foxtel recently changed transponders for some HD channels. The equipment that repacks all the DVB streams from Sat to RFOG will have to be updated. 

This happens semi regularly and Foxtel runs a email list for installers who maintain that equipment. I’ve been updating a bunch of sites for one of my clients. 

> On 7 Aug 2020, at 5:50 pm, James Morgan <jmorgan.au at gmail.com> wrote:
> Hi all,
> Sorry for the noise on-list, but I'm seeing a lot of complaints in my area for Foxtel TV customers who have their Foxtel RF delivered via the Opticomm network who don't seem to be able to get anywhere after several weeks.  The common theme is they are all missing channels from the subscription (not a subscription lock - but apparently an RF issue).  They all get the same run-around with STBs being replaced and tech appointments being booked and then subsequently cancelled.  Clearly the issue is one between Foxtel and Opticomm, but neither party wants to deal with the customers about it, and since it's not strictly a data service they are having trouble with avenues they are familiar with such as the TIO.
> Is there anyone on-list from Foxtel and/or Opticomm who can intervene to be able to save several customers a lot of needless running around to fix a problem that is not their own?  I don't have Foxtel myself, so I don't have a dog in this fight - but clearly this is something that does need to be actioned.  The call center isn't going to be able to get to the bottom of this one.
> A side issue they are all finding is Foxtel won't do IQ4 connections via the Opticomm network, which is interesting given a lot of them live in estates where their Owners Corporations say they can't have sat-dishes...
> Cheers,
> James.
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