[AusNOG] Foxtel v Opticomm
jmorgan.au at gmail.com
Thu Aug 13 20:48:39 EST 2020
Just wanted to share my thanks to Opticomm for sorting us out quickly, and
Adam Gibson for putting me in touch with someone there. The other
contributions to the list on the topic were some very useful background
reading. Pretty complex stuff! There's a whole lot of happy punters who
have their sports channels back in my area. Not sure how this would have
gotten done without the help of the list.
On Fri, Aug 7, 2020 at 5:49 PM James Morgan <jmorgan.au at gmail.com> wrote:
> Hi all,
> Sorry for the noise on-list, but I'm seeing a lot of complaints in my area
> for Foxtel TV customers who have their Foxtel RF delivered via the Opticomm
> network who don't seem to be able to get anywhere after several weeks. The
> common theme is they are all missing channels from the subscription (not a
> subscription lock - but apparently an RF issue). They all get the same
> run-around with STBs being replaced and tech appointments being booked and
> then subsequently cancelled. Clearly the issue is one between Foxtel and
> Opticomm, but neither party wants to deal with the customers about it, and
> since it's not strictly a data service they are having trouble with avenues
> they are familiar with such as the TIO.
> Is there anyone on-list from Foxtel and/or Opticomm who can intervene to
> be able to save several customers a lot of needless running around to fix a
> problem that is not their own? I don't have Foxtel myself, so I don't have
> a dog in this fight - but clearly this is something that does need to be
> actioned. The call center isn't going to be able to get to the bottom of
> this one.
> A side issue they are all finding is Foxtel won't do IQ4 connections via
> the Opticomm network, which is interesting given a lot of them live in
> estates where their Owners Corporations say they can't have sat-dishes...
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