[AusNOG] after hours staff requirement
Ross [Eve IT]
ross at eve-it.net
Mon Sep 17 16:22:21 EST 2018
Thank you to everyone who responded.
We'll start our investigations.
Have a good evening everyone!
On Mon, Sep 17, 2018 at 11:16 AM Ross [Eve IT] <ross at eve-it.net> wrote:
> Good morning peoples,
> Hoping someone can point me in the right direction.
> I'm looking for a company to take on our level 1 support, after hours.
> 10pm - 8am AEST
> 7 days a week, including public holidays.
> Would prefer a local Australian company, but will consider International
> Require a team of sorts, that handles other companies too as it's not
> financially viable to have a team dedicated to us as the volume of calls is
> bugger all.
> We'll just redirect the 1300 number to you during those times, a simple
> greeting, take down notes and urgency, check the on-call calendar and call
> the Engineer to action.
> Basically, I need you to wake up the Engineer on call :)
> The requirement is quite minimal technical wise, as pretty much any calls
> that come through during that time will most likely require escalation or
> they are spam.
> Please respond off-list.
> Thanks for reading, have a great week everyone!
> Kind Regards,
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